101b.03 - Basic Communication

Question 1

Eye contact, smiling and posture are all examples of:

Answer 1

Nonverbal communication

Question 2

Which of the following statements describes an appropriate technique to use when making eye contact?
1. Stare directly into the other person’s eyes
2. Avoid making eye contact as soon as you start a conversation
3. Use eye contact throughout the conversation to demonstrate interest
4. Look over the other person’s shoulders as though you find something more interesting

Answer 2

Use eye contact throughout the conversation to demonstrate interest

Question 3

Leaning forward during a conversation might communicate:

Answer 3

I’m interested in what you’re saying

Question 4

The nearness of another to one’s personal space is known as:

Answer 4

Proximity

Question 5

The tone or inflection of your voice, level and rate of speech all play a role in:

Answer 5

Verbal communication

Question 6

Which of the following descriptions is true of speaking with clarity?
1. Less is more
2. Change the subject often
3. The more words the better
4. Focus on unimportant details

Answer 6

Less is more

Question 7

Pronouncing words clearly, precisely and accurately is referred to as:

Answer 7

Enunciation

Question 8

Varying the tone of your voice when speaking is called:

Answer 8

Inflection

Question 9

The tempo used during a verbal exchange is called the:

Answer 9

Rate

Question 10

The strength of volume during a verbal exchange is called:

Answer 10

Force