104b.05 - Create Service Essential

Question 1

Ensuring the client’s comfort during the service describes which service essential?

Think of 4 C’s

Answer 1

Create

Question 2

All of the following guidelines are things to keep in mind during the Create service essential EXCEPT:
1. Prebook your next appointment
2. Be relaxed in the education process
3. Introduct each technique as quick and easy
4. Document products and services discussed w/ client

Answer 2

Prebook your next appointment

Question 3

A strategy practiced during the Create service essential is called Show, Tell and:

Answer 3

Teach

Show the client what you’re doing, Tell the client what products/tools you’re using and why and Teach the client how to maintain the look at home

Question 4

Which of the following statements could be used when making a recommendation to describe a benefit of a product?
1. This product will increase shine
2. This product contains Almond oil
3. This brush is made of natural bristles
4. This product is developed w/ vitamin E

Feature = Characteristic or what’s in it, Benefit = what it does

Answer 4

This product will increase shine

Question 5

Select the description that could identify a feature when recommending a product:
1. Reduces frizz
2. Adds volume
3. Natural bristles
4. Protects and relaxes

Answer 5

Natural bristles

Question 6

The following strategies all help the client feel they’ve had an exceptional experience, EXCEPT:
1. Providing knowledge
2. Not suggesting add-on services
3. Offering additional food and drinks
4. Using various relaxation techniques

Answer 6

Not suggesting add-on services

Question 7

Try to avoid topics like religion, money, sex, romance and which of the following items, even if the client brings them up?
1. Politics
2. Hobbies
3. Automobiles
4. Clothing style

Answer 7

Politics

Question 8

How much time should be spent talking about yourself during the client’s barbershop visit?

Answer 8

Not too much