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ncoa > WORK PLACE VIOLENCE > Flashcards

WORK PLACE VIOLENCE Flashcards

0
Q

AGGRAVATED ASSAULT

A

BY A WEAPON

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1
Q

ASSUALT

A

VIOLENT VERBAL WORD OR ACT

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2
Q

RECOVERING FROM WORK PLACE VIOLENCE

A

ONE -EMOTIONAL REACTION-SHOCK
TWO-IMPACT STAGE- RAGE , FEAR
THRE-RECONCILIATIONS- MAKE SENSE OF THE EVENT

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3
Q

BULLYING

A

CONTINUOUS ABUSE OR MISUSE OF POWER, PHYSICAL OR PSYCHOLOGICAL,

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4
Q

HOW TO STOP BULLYING

A 
RECOGNIZE 
DOCUMENT
ESTABLISH ZERO TOLERANCE
DEFINE ACCEPTABLE BEHAVIOR
TAKE ALL COMPLAINTS SERIOUSLY
ADDRESS UNACCEPTABLE BEHAVIOR
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ncoa (26 decks)

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