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ncoa > CHANGE MANAGEMENT > Flashcards

CHANGE MANAGEMENT Flashcards

0
Q

THREE ELEMENTS OF ADAPTABILITY

A

COGNITIVE FLEXIBILITY, EMOTIONAL FLEXIBILITY, DISPOSTIONAL FLEXIBILITY

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1
Q

ADAPTABILITY

A

ADJUST TO CHANGES, AND SEEK INFORMATION

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2
Q

EMOTIONAL

A

DEALING W/EMOTIONS YOURS AND OTHERS

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3
Q

DISPOSITIONAL

A

OPTIMISTIC AND REALISTIC

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4
Q

ROLES IN THE CHANGE PROCESS

A

SPONSOR, AGENT, TARGETS

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5
Q

SPONSER

A

INITIATE CHANGE

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7
Q

TARGETS

A

UNDERGO THE CHANGE

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8
Q

JANSENS MODEL OF CHANGE

A

COMFORT: DENILE:
ROUTINE -> RESISTANCE (PT DOWN)

RENEWAL: CONFUSION:
ACCEPTANCE <- KNOWN TO UNKNW

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9
Q

FOUR LEVELS OF CHANGE

A

KNOWLEDGE
ATTITUDE
INDIVIDUAL
GROUP

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10
Q

DIRECTIVE

A

NO TIME , NO GROUP DECISION

COMES FROM POSITION POWER

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11
Q

PARTICIPATIVE

A

HAVE TIME, DISCUSSION EVERYONE POINT IS TAKEN

COMES FROM PERSONAL POWER

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12
Q

3 PHASES OF CHANGE PROCESS

A

UNFREEZING, CHANGING, REFREEZING

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13
Q

UNFREEZING

A

RECOGNIZE THE NEED FOR CHANGE

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14
Q

CHANGING

A

MOVEMENT FROM OLD STATE TO NEW STATE

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15
Q

REFREEZING

A

LOCKED IN

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16
Q

5 REACTIONS TO CHANGE

A 
INNOVATORS
EARLY ADOPTERS
EARLY MAJORITY
LATE MAJORITY
LAGGARDS
17
Q

INNOVATORS

A

IMMEDIATELY EMBRACE

18
Q

EARLY ADOPTERS

A

SPREADING ACCEPTANCE

19
Q

EARLY MAJORITY

A

REPRESENT MAINSTREAM

20
Q

LATE MAJORITY

A

LOOK FOR GUARANTES

21
Q

LAGGARDS

A

INFLUENCE NO ONE

22
Q

EMBEDED

A

5%

23
Q

UN-STOPPABLE

A

20%

24
Q

REFREEZING TECHNIQUES

A 
BURN THE BRIDGES
EVIDENCE STREEM
INSTITUTIONALIZATION
NEW CHALLENGE
RATIONALIZATION SOCIALIZING
25
Q

CHANGE MANAGMENT

A

COORDINATED AND STRUCTURED PERIOD OF TRANSITION FROM SITUATION A TO SITUATION B

26
Q

COGNITIVE FLEXABILITY

A

ABLE TO INCORPORATE DIFFERENT THINKING STRATEGIES AND MENTAL FRAME WORKS

27
Q

FOR EFFECTIVE LEVEL OF ADAPTABILITY

A

MUST EXHIBIT AT LEAST TWO FACTORS OF THE THREE CHARACTERISTICS (COGNITIVE, EMOTIONAL,DISPOSITIONAL)

33
Q

AGENT

A

IMPLEMENTS CHANGE

34
Q

DECISION ANAYLYSIS

A

DECISION STATEMENT
DETERMINE OBJECTIVE
LOCATE ALTERNATIVES
RISK ANAYLSIS

35
Q

TO HAVE ADAPTABILITY YOU NEED

A

TWO OUT OF THE THREE CHARACTERISTICS OF ADAPTABILITY

36
Q

THE CHANGE CYCLES

A

DIRECTIVE CHANGE CYCLE

PARTICIPATIVE CHANGE CYCLE

37
Q

PEOPLE YOU CATER TO FIRST IS

A

INNOVATORS, EARLY ADOPTERS TO GET YOU TO GET CLOSE TO YOUR 20%

ncoa (26 decks)

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