Wk8 - Organisational learning Flashcards
What is learning?
The process whereby knowledge is created through the transformation of experience.
What are the axes of Kolb’s learning model?
- feeling vs thinking
- doing vs watching
What are Kolb’s four criteria for learning styles?
- concrete experience - feeling
- active experimentation - doing
- reflective observation - watching
- abstract conceptualisation - thinking
In Kolb’s learning model - what are the four orientations to learning?
Accommodator - CE, AE
Diverger - CE, RO
Converger - AE, AC
Assimilator - AC, RO
What are the characteristics of: accommodators
Good at:
getting things done
risk taking
suited for leadership
bad at - trivial improvements, meaningless activity
What are the characteristics of: divergers
Good at: imaginative ability understanding people recognising problems brainstorm
Bad at:
indecisive, paralysed by alternatives
What are the characteristics of: convergers
Good at:
problem solving
decision making
deductive reasoning
Bad at:
solving wrong problems
hasty decision making
What are the characteristics of: assimilators
Good at: planning creating models defining problems developing theories
Bad at:
practical application
What are the three types of organisational learning?
Haphazard learning
Goal base/single loop learning
Double loop learning
What is double loop learning?
single loop learning - action strategy/technique “what we do” -> results and consequences “what we obtain”
Double loop learning questions fundamental assumptions of the action strategy/technique, questions “why we do what we do”
When is double loop learning most appropriate?
Suited to hyperturbulent Environments.
What is a learning organisation?
continually facilitates learning of all its members and continuously transforms itself
What are the characteristics of a learning organisation?
- systematic problem solving
- experimentation
- learning from past experience
- learning from others
- transferring knowledge
What are barriers to organisational learning at both individual and organisation levels?
Individual:
- conformity
- making assumptions
- fear of risk taking
Organisational:
- creativity itself
- standardisation
- specialisation
- the organisation itself
What is organisational ambidexterity?
Focuses on both exploration and exploitation.
What is exploration in terms of organisational ambidexterity?
Radical innovation - exploring new ideas or processes as well as developing new products and processes. Can lead to ‘failure trap’.
What is exploitation in terms of organisational ambidexterity?
incremental innovation focus aimed at improving established designs, expanding current products/services or improving current distribution channels.
Can lead to ‘competence trap’
What is an example of a ‘competence trap’?
eg. Kodak
What is an example of a ‘failure trap’?
eg. Apple Newton - message pad. New coke.
What are senge’s five disciplines?
Personal mastery Shared vision Team learning Mental models Systems thinking
