Wk2 - OD & OT

Question 1

What is change?

Answer 1

• planned or unplanned response to internal or external forces
• new state of things, different from old state

Question 2

How does planned change use gap analysis?

Answer 2

• gap between desired and actual state

- maximise positive consequences - action plan to reach desired state

Question 3

What is the goal of the unplanned change approach?

Answer 3

• minimise negative consequences

Question 4

Summarise the key difference between planned and unplanned change?

Answer 4

• planned: diagnosis, changes built into the organisation, positive consequences
• unplanned: emergent/reactive, minimise negative consequences

Question 5

What is Lewin’s three stage model?

Answer 5

• unfreeze
• change phase
• refreeze

Question 6

Explain Kanter’s Big three model?

Answer 6

• 3 kinds of movement
• 3 forms of change
• 3 roles in change process

Question 7

What are the three kinds of movement from Kanter’s model?

Answer 7

• microevolutionary
• macroevolutionary
• political

Question 8

What are the three forms of change from Kanter’s model?

Answer 8

• indentity
• coordination
• control

Question 9

What are the three roles in change process from Kanter’s model?

Answer 9

• change strategists
• change implementers
• change recipients

Question 10

In Narayanan and Nath’s change typology what are the two axes?

Answer 10

• source of change -> internal or external

- type of change -> natural or adaptive

Question 11

Explain the outcomes of Narayanan and Nath’s change typology?

Answer 11

• lifecycle - internal, natural
• population ecology - external, natural
• innovation - internal, adaptive
• resource dependence - external, adaptive

Question 12

In the contingency model of change - what are on the two axes?

Answer 12

• scale of change: fine tuning, incremental adjustment, modular transformation, corporate transformation
• management style: collaborative, consultative, directive, coercive

Question 13

According to Dunphy and Stace contingency change model - what are the four styles of management?

Answer 13

• collaborative
• consultative
• directive
• coercive

Question 14

According to Dunphy and Stace contingency change model - what are the four change management strategies?

Answer 14

• participative evolution
• charismatic transformation
• forced evolution
• dictatorial transformation

Question 15

In terms of sustainability - what are the six stages of human resource usage as described by Dunphy, Griffiths and Benn.

Answer 15

1. Rejection
2. Non response
3. Compliance
4. Efficiency
5. Strategic pro activity
6. Sustaining corporation

Question 16

Describe the follow stage of human resource usage: rejection

Answer 16

1. Rejection: Finite resource - when it starts of run out, what we have will be worth lots.

Question 17

Describe the follow stage of human resource usage: non response

Answer 17

2. Non response: ignores problem, business as usual

Question 18

Describe the follow stage of human resource usage: compliance

Answer 18

3. Compliance: complies only to legislation

Question 19

Describe the follow stage of human resource usage: efficiency

Answer 19

4. Efficiency: leverage approaches towards sustainability reduces costs and wastage.

Question 20

Describe the follow stage of human resource usage: strategic proactivity

Answer 20

5. Strategic pro activity: sustainable approaches embedded into business strategy.

Question 21

Describe the follow stage of human resource usage: sustaining corporation

Answer 21

6. Sustaining corporation: triple bottom line. Profit, people, planet.

Question 22

What does the philosophy of unlimited growth replicate?

Answer 22

behaviour of a cancer cell - eventually kills the host.

Question 23

What are Fenwick’s six elements to support csr learning?

Answer 23

Decentralisation
Diversity
Connections
Shared focus
Constraints
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