Wk7 - Organisational interventions Flashcards
What is the difference between diagnosis and intervention?
- diagnosis - where are we, where are we going
- intervention - what we have to do to get there
Two stages of gap analysis.
What are important issues to consider when choosing an intervention?
- collaborative approach
- potential results
- potential implementation strategy
- potential acceptance of intervention
- considers potential implications
What are empowerment interventions?
- aim to improve commitment, motivation and performance
- give decision making to lower levels - power, information, knowledge and skills, rewards
What are intragroup development interventions?
- team development meeting
- process consultation
- role negotiation
- role analysis
- adventure training
What are common causes on intragroup problems?
- goal clarity
- member needs
- norms
- decision making
- size
- leadership
What are underlying causes of intergroup problems?
- suboptimisation
- competition
- power imbalance and injustice
- lack of communication
- group role ambiguity
What are common intergroup intervention techniques?
- confrontation
- organisational mirror
- role playing
- third party negotiation
- focus on metagoals
What are structural interventions?
Downsizing
- flatter structures
- reactive responsiveness
- short term benefits
- aim to improve productivity
What are some downsides of structural interventions?
- survivor effect
- contagion effect
- displaced middle managers
- wide community implications - unemployment etc
What are the five steps of downsizing process?
- clarify organisation’s strategy
- assess options and make choices
- implement process quickly over set period
- address needs of survivors and those who leave
- follow through with growth plans
What are some types of reengineering interventions?
- engineering approach
- job enrichment approach
- socio-technical systems approach
- social information processing approach
- high performance work systems approach
What is considered the best of reengineering interventions?
the high performance work systems approach
What is the best way to ensure successful intervention?
- intervention in multiple ways
- strategic interventions most effective
- empowerment interventions least effective
- effect more pronounced in small organisations
