Weill and woerner 2018 Flashcards
How can companies be categorized, based on weill and woerner 2018?
Silos and complexity.
Industrialized.
Integrated experience.
Future-ready.
What characterizes Silos and complexity
Product driven
Complex landscape of processes , systems and data.
Performance require “heroics”
What characterizes Industrialized
Plug and play products and services.
Shared data can be a competitive asset.
only one way to do each key task.
What characterizes Integrated experience?
Customer gets an integrated experience despite complex operations. strong design and user experience.
rich mobile experience.
What are the four pathways an company can take to become more digitilized.
Standardize first.
Improve customer experience first.
Take stair steps.
Create a new organization
What characterizes Future-ready?
Both innovative and low-cost.
Great customer experience.
modular and agile.
data is a strategic asset.
What is standardize first about?
Develop API for legacy business operations.
What is Take stair steps about
Shifting between focus on improving customer experience, to improving operations.
Can be confusing for employees
What is improve customer experience first about?
They try to do multiple things at once. Develop new attractive offers
Buiild mobile apps and websites, improve call centers and empower relationship managers
Tilføjer mere kompleksitet til et allerede komplekst system.
What is Creating a new organization about?
Creating a new company that is already future ready
The problem is merging the parent company.
