week 8: performance management

Question 1

performance managment

Answer 1

identifying strengths and weaknesses, and revealing the ways in which overall organization performance can be improved.

Tells us what they are good at and how they/we can become better.

Question 2

what are the context-dependent dimensions of performance management

Answer 2

1. results/outputs
2. inputs
3. time period
4. specific contributors to competitive advantage
5. assessment of inputs as they relate to outputs
6. human factors

Question 3

results/outputs

Answer 3

what are the outputs? Sales etc… what is the organization trying to achieve

Question 4

inputs

Answer 4

human resources, physical resources etc… that go into the functioning of your orgnaization

Question 5

time period

Answer 5

how long is the strategy? Affects the expectations of performance and how we measure it

Question 6

specific contributors to competitive advantage

Answer 6

What makes the organization unique

Question 7

assessment of inputs as they relate to outputs

Answer 7

How many working hours does it take to achieve or create the product, relating your inputs to our outputs

Question 8

human factors

Answer 8

who is working in the organization, who is leading the organization, what is their leadership style

Question 9

the performance management process

Answer 9

Has the external (opportunties and threats) and internal (strengths and weaknesses)

Question 10

the performance management process

Answer 10

1. planning and goal setting
2. performance monitoring
3. performance appraisal

Question 11

planning and goal setting

Answer 11

our stragetic pillars and objectives

Question 12

performance monitoring

Answer 12

it is on going

Question 13

performance appraisal

Answer 13

this is done at the end

Question 14

measuring performance

Answer 14

1. Key parameters of performance (KPPs)
2. Key performance indicators (KPIs)

Question 15

Key parameters of performance (KPPs)

Answer 15

situation- specific, mission, organization size and complexity, staff

Question 16

Key performance indicators (KPIs)

Answer 16

have to be able to measure them, quantifiable goal achievement outputs, sales revenue, number of new memberships, transition time between games.

Question 17

Strategic pillars

Answer 17

long term goals

Question 18

Organization size and complexity

Answer 18

organizations that are larger might be able to evaluate a more complex performance or strategy

Question 19

performance management approaches

Answer 19

Input-output perspective
Scorecard approach
Stakeholder management → “partner management”

Question 20

input measures

Answer 20

resources being used (i.e. cost, time, skills, what you are putting into the organization)

Question 21

output measures

Answer 21

what is produced (ie. profit, level of satisfaction, playin time, memberships, what are you profit levels, satisfaction levels etc)

Question 22

input-output perspective

Answer 22

amount of outputs achieved from inputs

Question 23

scorecard approach 4 dimensions

Answer 23

1. financial perspectives
2. customer perspective
3. internal process perspective
4. learning perspective

Question 24

financial perspective

Answer 24

sales, cash flow, return, profit

Question 25

customer perspective

Answer 25

market share, sales/segment, customer acquisition, retention, satisfaction

Question 26

internal process perspective

Answer 26

systems, plans

Question 27

learning perspective

Answer 27

re-skilling employees, enhancing IT

Question 28

stakeholder management

Answer 28

People or groups who affect or are affected by the organization