week 5: HR

Question 1

steps in HR

Answer 1

1. planning
2. recruitment
3. selection
4. orientation
5. training
6. performance appraisal
7. rewards and recognition
8. retention for replacement

Question 2

human resource management

Answer 2

processes involved in managing people in organizations

Question 3

planning stage

Answer 3

identify the needs of the organization
- managers must find a match between the human resources needed and the expected results

Question 4

planning strategies

Answer 4

• simplification
• rotation
  -enlargement
  -enrichment

Question 5

employment standards act

Answer 5

regulates employment in the province of Ontario, including wages, maximum work hours, overtime, vacation, and leaves of absence

Question 6

occupational health and saftey act

Answer 6

Ontario’s legislation for workplace health and safety

Question 7

workplace safety and insurance act

Answer 7

legislation in Ontario that outlines the benefits and services for employees who suffer injuries and illnesses in the workplace

Question 8

labour relation act

Answer 8

regulates unionized labour

Question 9

pay equity act

Answer 9

requires federally-regulated employers to take a proactive approach to correct gender wage gaps within their organization

Question 10

recruitment

Answer 10

• finding the person most suited to the job that has been designed
• managers create a job description (tasks, responsibilities, authority associated with that job, requirements)

Question 11

selection

Answer 11

-condensing the candidates to a short list, and then selecting the best candidate
1. interviews
2. selection must be based on the ability to execute job description
3. job offer
- selection must be based on the ability to execute job description

Question 12

interviews

Answer 12

• apart of selection
• example of work
  -tests
  -references
• background checks

Question 13

orientation

Answer 13

-facilitating the introduction of the newly hired employee to the workplace
- forming productive relationship
- explain organizational structure
- exposure to organizational culture
- review rules and regulations
- setting employees up for success

Question 14

training

Answer 14

• acquiring skills and competencies needed to complete a task (start of the job, continual)
• training vs. development

Question 15

training

Answer 15

current job
skills you need for current job

Question 16

development

Answer 16

future jobs
- getting employees ready for their next job

Question 17

performance appraisal

Answer 17

-evaluating employees performance according to predetermined criteria
- performance evaluation should never come as a surprise to the employees
- key evaluation principles
- key evaluation criteria

Question 18

key evaluation principles

Answer 18

• performance standards (what are you measuring)
• productivity rather than personality
• focused on the future rather than the past

Question 19

key evaluation criteria

Answer 19

• productivity
  -integrity and reliability
• progression in terms of skills and competencies
• collaboration

Question 20

rewards and recognition

Answer 20

acknowledging the work of employees
- helps to retain employees

Question 21

rewards

Answer 21

• transactional
• manager –> employee
• eg. privileges, activities, bonuses

Question 22

recognition

Answer 22

• much more informal
• relational (much more powerful in creating culture)
• anyone –> anyone
• ie. personal praise or gratitude

Question 23

retention

Answer 23

• employees staying with an organization
• positive organization culture
• rewards and recognition
• find the right person for the job

Question 24

turnover rate

Answer 24

• how frequently a position is replaced with a new employee
• you are always aiming for a lower turn over rate

Question 25

replacement

Answer 25

-filling a role with a different employee
- promotion
- resignation (when the individual leaves for another role)
- termination