Week 11: Community✅ Flashcards
What is the primary aim of the WELL Community concept?
COMMUNITY > General
To support access to essential healthcare, build a culture of health accommodating diverse needs, and establish an inclusive, engaged occupant community.
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This information comes from Page 273-276 of the WELL V2
What are social determinants of health?
COMMUNITY > General
They include global, national, and local conditions that impact health, such as physical and built conditions and inequalities based on gender, race, ethnicity, or socio-economic status.
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This information comes from Page 273-276 of the WELL V2
How can workplace policies support working caregivers?
COMMUNITY > General
Through strategies like childcare support, workplace breastfeeding support, and paid parental leave, which provide benefits such as higher breastfeeding rates and reduced infant mortality.
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This information comes from Page 273-276 of the WELL V2
What is the role of stakeholder engagement in community well-being?
COMMUNITY > General
Consulting stakeholders during planning and gathering feedback post-occupancy helps identify objectives that support health and ensure the space meets diverse needs.
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This information comes from Page 273-276 of the WELL V2
How can design address physical determinants of health?
COMMUNITY > General
By complying with accessibility codes and incorporating universal design principles to create spaces that are safe and accessible for all individuals.
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This information comes from Page 273-276 of the WELL V2
What is the intent of the C01 Health and Wellness Promotion feature?
C01 HEALTH AND WELLNESS PROMOTION | PRECONDITION
To promote a deeper understanding of WELL features, the relationship between health and buildings, and available health resources and programs.
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This information comes from Page 277-280 of the WELL V2
What is health literacy, and what influences it?
C01 HEALTH AND WELLNESS PROMOTION | PRECONDITION
Health literacy is the ability to access, interpret, and act on health information, influenced by age, socioeconomic status, mental health, cultural background, language skills, and healthcare delivery systems.
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This information comes from Page 277-280 of the WELL V2
What are the consequences of low health literacy?
C01 HEALTH AND WELLNESS PROMOTION | PRECONDITION
It is linked to lower preventive care use, poor chronic condition management, lower self-reported health, and economic costs of $70-240 billion annually in the U.S.
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This information comes from Page 277-280 of the WELL V2
How can projects support health literacy?
C01 HEALTH AND WELLNESS PROMOTION | PRECONDITION
Through multi-modal programming, educational materials, and communications to promote awareness of health programs and policies and encourage engagement.
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This information comes from Page 277-280 of the WELL V2
What benefits do projects gain by promoting health literacy?
C01 HEALTH AND WELLNESS PROMOTION | PRECONDITION
Increased participation in healthy behaviors, greater use of health services, and a 4:1 return on investment for employers.
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This information comes from Page 277-280 of the WELL V2
What are the two options to fulfill the C01 Part 1 Provide WELL Feature Guide requirement?
C01 | Part 1 Provide WELL Feature Guide
Option 1: A physical or digital WELL feature guide prominently displayed or made available.
Option 2: Quarterly communications about health resources, programs, amenities, and policies, with onboarding communications for new employees.
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This information comes from Page 277-280 of the WELL V2
What must the WELL feature guide include in Option 1?
C01 | Part 1 Provide WELL Feature Guide
It must describe the WELL features achieved by the project and explain their impact on health, well-being, and comfort, aligning with the project’s health-oriented mission in Feature C02: Integrative Design.
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This information comes from Page 277-280 of the WELL V2
What is required for Option 2 communications?
C01 | Part 1 Provide WELL Feature Guide
Quarterly updates and onboarding materials must inform occupants about health resources, programs, amenities, and policies addressed by the WELL features achieved.
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This information comes from Page 277-280 of the WELL V2
Who must the requirements apply to according to WELL Core Guidance?
C01 | Part 1 Provide WELL Feature Guide
They must apply to the whole building.
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This information comes from Page 277-280 of the WELL V2
What is the intent of C02 Integrative Design?
C02 INTEGRATIVE DESIGN | PRECONDITION
To facilitate a collaborative project process and support adherence to wellness and sustainability goals.
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This information comes from Page 281-284 of the WELL V2
Why is stakeholder involvement important in project planning?
C02 INTEGRATIVE DESIGN | PRECONDITION
Excluding stakeholders can result in projects that fail to address their needs and may increase exposure to poor health conditions, displacement, and lack of access to essential services.
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This information comes from Page 281-284 of the WELL V2
What are the benefits of engaging diverse stakeholders from the start?
C02 INTEGRATIVE DESIGN | PRECONDITION
It creates collaborative dialogue, identifies essential goals for health promotion, and incorporates design that celebrates the project’s identity, culture, and place.
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This information comes from Page 281-284 of the WELL V2
How does establishing a health-centered mission impact stakeholders?
C02 INTEGRATIVE DESIGN | PRECONDITION
It keeps them engaged and empowers them to utilize health and wellness programs and policies.
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This information comes from Page 281-284 of the WELL V2
What is the purpose of the stakeholder charrette in C02?
C02 | Part 1 Facilitate Stakeholder Charrette
To facilitate collaborative discussion with key stakeholders early in the planning process, addressing health, well-being, environmental, and sustainability goals.
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This information comes from Page 281-284 of the WELL V2
What health and well-being topics must be addressed during the stakeholder charrette?
C02 | Part 1 Facilitate Stakeholder Charrette
- Occupant health and well-being needs.
- The project’s objectives for health promotion to meet stakeholder needs.
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This information comes from Page 281-284 of the WELL V2
What environmental and sustainability goals are included in the stakeholder discussion?
C02 | Part 1 Facilitate Stakeholder Charrette
- Reducing the project’s contribution to climate change and promoting a greener economy.
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This information comes from Page 281-284 of the WELL V2
What is required under the stakeholder orientation option?\
C02 | Part 1 Facilitate Stakeholder Charrette
Tours of the space are provided post-completion to new employees and all stakeholders, communicating how operations, maintenance, programs, and policies align with WELL standards.
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This information comes from Page 281-284 of the WELL V2
What is the purpose of the health-oriented mission in C02?
C02 | Part 2 Promote Health-Oriented Mission
To establish a mission that outlines the project’s objectives for health promotion and connects occupant health to the organizational mission statement.
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This information comes from Page 281-284 of the WELL V2
What must the health-oriented mission include?
C02 | Part 2 Promote Health-Oriented Mission
- Objectives for health promotion.
- Connection between health improvement and organizational objectives.
- Relevant goals or strategies from the stakeholder charrette.
- Incorporation of the ten WELL concepts: Air, Water, Nourishment, Light, Movement, Thermal Comfort, Sound, Materials, Mind, and Community.
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This information comes from Page 281-284 of the WELL V2
Where must the health-oriented mission be detailed?
C02 | Part 2 Promote Health-Oriented Mission
In the WELL Feature Guide established in C01, making it available to all occupants.
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This information comes from Page 281-284 of the WELL V2
What is the purpose of the C03 Emergency Preparedness feature?
C03 EMERGENCY PREPAREDNESS | PRECONDITION
To enable organizations, families, and individuals to prepare and respond to diverse emergency situations, including natural, human-caused, technological, and health-related emergencies.
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This information comes from Page 285-288 of the WELL V2
What is required in an emergency management plan under C03?
C03 EMERGENCY PREPAREDNESS | PRECONDITION
- A risk assessment for potential local hazards.
- An emergency management plan for natural, human-caused, technological, and health-related emergencies.
- Education for occupants on the emergency plan.
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This information comes from Page 285-288 of the WELL V2
What is the impact of inadequate disaster preparedness?
C03 EMERGENCY PREPAREDNESS | PRECONDITION
Lack of a comprehensive disaster preparedness plan can lead to the closure of 40-60% of small businesses after a disaster and exacerbate the impact on vulnerable groups during emergencies.
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This information comes from Page 285-288 of the WELL V2
What are the key components of the risk assessment for emergency preparedness?
C03 | Part 1 Develop Emergency Preparedness Plan
- Identify project assets (e.g., employees, facilities).
- Evaluate potential impacts of hazards and identify high-risk hazards.
- Establish pathways for vulnerable groups (e.g., older adults, people with disabilities) to identify specific needs during an emergency.
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This information comes from Page 285-288 of the WELL V2
What is included in the emergency management plan for C03?
C03 | Part 1 Develop Emergency Preparedness Plan
The plan must address at least the following hazards:
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This information comes from Page 285-288 of the WELL V2
What must the emergency management plan include regarding resources and personnel?
C03 | Part 1 Develop Emergency Preparedness Plan
- Annual inventory and maintenance of emergency response resources (e.g., first aid kits, AEDs).
- An updated list of specialized personnel and their roles and contact information.
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This information comes from Page 285-288 of the WELL V2
What is the purpose of occupant surveys in the WELL V2 system?
C04 OCCUPANT SURVEY | PRECONDITION
Evaluate the experience and self-reported health and well-being of building users through third-party or custom surveys on their health, well-being, and satisfaction with their environment.
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This information comes from Page 289-292 of the WELL V2
Why are surveys important in the context of WELL?
C04 OCCUPANT SURVEY | PRECONDITION
Surveys help understand and evaluate people’s perceptions of indoor environmental conditions, wellness policies, and personal health and well-being.
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This information comes from Page 289-292 of the WELL V2
What is the benefit of employees perceiving that their employer acts on their feedback?
C04 OCCUPANT SURVEY | PRECONDITION
Employees who perceive action on their feedback are four times more likely to stay with the company, reducing turnover and absenteeism, and increasing productivity, retention, and engagement.
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This information comes from Page 289-292 of the WELL V2
What is the requirement for projects with ten or more eligible employees in selecting a survey?
C04 | Part 1 Select Project Survey
The project must select a survey from pre-approved survey providers or create a custom survey covering the topics listed in Appendix C1.
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This information comes from Page 289-292 of the WELL V2
What are some examples of pre-approved survey providers for WELL certification?
C04 | Part 1 Select Project Survey
Examples include:
- Occupant Indoor Environmental Quality (IEQ) Survey from the Center for Built Environment at UC Berkeley.
- Leesman Index
- Healthy Building Index (HBI) from bba indoor environment & DGMR.
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This information comes from Page 289-292 of the WELL V2
What must a custom survey for a project with ten or more employees include?
C04 | Part 1 Select Project Survey
The survey must cover the topics listed in Appendix C1 and meet the WELL Core Guidance for direct staff.
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This information comes from Page 289-292 of the WELL V2
What are the survey administration requirements for WELL certification?
C04 | Part 2 Administer Survey and Report Results
_ All eligible employees must be invited to participate annually.
- Regular reminders are sent to encourage survey completion.
- Survey data must be protected through anonymous reporting and safe data storage.”
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This information comes from Page 289-292 of the WELL V2
What must be submitted annually through the WELL digital platform?
C04 | Part 2 Administer Survey and Report Results
_ Project and survey data, including:
- Number of employees invited and completed the survey.
- Sociodemographic information (at least age and gender).
- Level of WELL Certification.
- Aggregated, anonymized survey results.
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This information comes from Page 289-292 of the WELL V2
Who should analyze the responses from the survey?
C04 | Part 2 Administer Survey and Report Results
The responses should be analyzed by a qualified survey professional.
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This information comes from Page 289-292 of the WELL V2
What is the intent of the Enhanced Occupant Survey feature?
C05 ENHANCED OCCUPANT SURVEY | OPTIMIZATION
To evaluate and respond to the experience and self-reported health and well-being of building users with enhanced and customized questions.
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This information comes from Page 293-297 of the WELL V2
What does the Enhanced Occupant Survey require projects to do?
C05 ENHANCED OCCUPANT SURVEY | OPTIMIZATION
Collect in-depth and customized information on health, well-being, and satisfaction with the environment before and during occupancy.
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This information comes from Page 293-297 of the WELL V2
How do psychometrically validated surveys contribute to occupant surveys?
C05 ENHANCED OCCUPANT SURVEY | OPTIMIZATION
They ensure sensitive questions are framed appropriately and measure what they are intended to measure.
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This information comes from Page 293-297 of the WELL V2
What tools, in addition to surveys, help provide insights on building users’ experiences?
C05 ENHANCED OCCUPANT SURVEY | OPTIMIZATION
Interviews and focus groups provide key insights not captured in surveys.
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This information comes from Page 293-297 of the WELL V2
What is the benefit of offering an action plan in response to survey feedback?
C05 ENHANCED OCCUPANT SURVEY | OPTIMIZATION
It improves employee morale, retention, and creates a healthier environment.
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This information comes from Page 293-297 of the WELL V2
What is the requirement for projects with ten or more eligible employees under Option 1 of Part 1?
C05 | Part 1 Utilize Enhanced Survey
Meet Feature C04 Part 1 using Option 1 and include at least three additional survey questions on topics from Appendix C2.
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This information comes from Page 293-297 of the WELL V2
Which parties can assist in creating additional survey questions for Option 1?
C05 | Part 1 Utilize Enhanced Survey
Pre-approved survey providers, BeWellLeadWell, OHFB-Afriforte, or the Thrive XM Index.
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This information comes from Page 293-297 of the WELL V2
What is required under Option 2 for enhanced survey analysis and reporting?
C05 | Part 1 Utilize Enhanced Survey
Conduct enhanced analysis (e.g., correlations, inferential statistics) and submit aggregated, anonymized results along with analysis through the WELL digital platform annually.
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This information comes from Page 293-297 of the WELL V2
What is required under Option 1 for pre-occupancy survey administration?
C05 | Part 2 Utilize Pre- and Post-Occupancy Survey
Administer a pre-occupancy survey using a pre-approved provider and use the same provider for the post-occupancy survey in Feature C04 Part 1.
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This information comes from Page 293-297 of the WELL V2
What are some pre-approved providers for pre-occupancy surveys?
C05 | Part 2 Utilize Pre- and Post-Occupancy Survey
Occupant IEQ Survey (UC Berkeley), BUS Wellbeing Survey, SHE Survey (University of Sydney), SPEQ (HiPE, University of Oregon), Leesman Index, Comfortmeter, HBI, or Occupant Wellness Survey (Well Living Lab China).
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This information comes from Page 293-297 of the WELL V2
What is required under Option 2 for result analysis and reporting?
C05 | Part 2 Utilize Pre- and Post-Occupancy Survey
Compare pre- and post-occupancy survey results and submit aggregated, anonymized results including comparison analysis, number of participants, survey dates, project type, and sociodemographic information through the WELL digital platform.
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This information comes from Page 293-297 of the WELL V2
Is a new pre-occupancy survey required at recertification?
C05 | Part 2 Utilize Pre- and Post-Occupancy Survey
No, an additional pre-occupancy survey is not required at recertification.
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This information comes from Page 293-297 of the WELL V2
What does Part 3 of C05 require projects to create and implement?
C05 | Part 3 Implement Action Plan
A plan addressing aspirational satisfaction thresholds for post-occupancy survey responses and strategies for improving unmet thresholds.
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This information comes from Page 293-297 of the WELL V2
Who must meet these requirements according to WELL Core Guidance?
C05 | Part 3 Implement Action Plan
Direct staff must meet these requirements.
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This information comes from Page 293-297 of the WELL V2
What is required under Option 1 of Part 4 for C05?
C05 | Part 4 Facilitate Interviews, Focus Groups and/or Observation
Annual administration of interviews, focus groups, and/or observation conducted by a professional experienced in qualitative research, with participant identities protected, and results analyzed by the same professional.
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This information comes from Page 293-297 of the WELL V2
What does Option 2 of Part 4 for C05 involve?
C05 | Part 4 Facilitate Interviews, Focus Groups and/or Observation
Comparison of qualitative results (interviews, focus groups, and/or observation) to survey results from Feature C04 or C05 and submission of aggregated, anonymized data through the WELL digital platform.
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This information comes from Page 293-297 of the WELL V2
What participant information must be included in the submission under Option 2?
C05 | Part 4 Facilitate Interviews, Focus Groups and/or Observation
Sociodemographic information (age and gender at minimum).
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This information comes from Page 293-297 of the WELL V2
What is the intent of C06 Health Services and Benefits?
C06 HEALTH SERVICES AND BENEFITS | OPTIMIZATION
To support the health and well-being of individuals and families by offering comprehensive health benefits, policies, and services.
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This information comes from Page 298-302 of the WELL V2
What are some key issues addressed by this feature?
C06 HEALTH SERVICES AND BENEFITS | OPTIMIZATION
Limited access to basic healthcare services, lack of paid sick leave in many regions (e.g., U.S. and Korea), and the public health risks of low vaccination rates for seasonal influenza.
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This information comes from Page 298-302 of the WELL V2
What healthcare services are considered basic essential care?
C06 HEALTH SERVICES AND BENEFITS | OPTIMIZATION
Medical, dental, vision, mental health, substance use treatment, preventive screenings, disease management, and biometric assessments.
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This information comes from Page 298-302 of the WELL V2
What are the benefits of providing paid sick leave?
C06 HEALTH SERVICES AND BENEFITS | OPTIMIZATION
It reduces workplace contagion, improves employee productivity, and decreases employee turnover.
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This information comes from Page 298-302 of the WELL V2
How can vaccination rates and flu cases be improved?
C06 HEALTH SERVICES AND BENEFITS | OPTIMIZATION
By offering free on-site flu vaccines with education on good health habits.
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This information comes from Page 298-302 of the WELL V2
What does Part 1 Promote Health Benefits require for health benefits plans?
C06 | Part 1 Promote Health Benefits
It requires offering a subsidized or no-cost health benefits plan to eligible employees and dependents, covering medical, dental, vision care, mental health, substance use services, reproductive health, immunizations, screenings, biometric assessments, tobacco cessation, and infectious disease testing during outbreaks.
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This information comes from Page 298-302 of the WELL V2
What confidential support must be available for health benefits?
C06 | Part 1 Promote Health Benefits
Confidential consultations with qualified support staff, such as a benefits counselor or human resources representative.
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This information comes from Page 298-302 of the WELL V2
What are the options for meeting community immunity requirements?
C06 | Part 1 Promote Health Benefits
- Provide on-site flu vaccinations starting at least one month before the region’s flu season.
- Offer health insurance coverage or vouchers for flu vaccinations, including paid time during the workday to receive them.
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This information comes from Page 298-302 of the WELL V2
What must accompany a vaccine program?
C06 | Part 1 Promote Health Benefits
A seasonal flu prevention campaign that includes alerts about vaccination availability, health education on vaccination benefits, hygiene practices, and guidance to stay home when sick.
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This information comes from Page 298-302 of the WELL V2
What health services must be available for employees?
C06 | Part 2 Offer On-Demand Health Services
On-site, in-person health services or services through a telemedicine provider within 0.25 mi (400 m) of the project boundary, available at no cost or subsidized for all eligible employees.
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This information comes from Page 298-302 of the WELL V2
What qualifications are required for healthcare providers?
C06 | Part 2 Offer On-Demand Health Services
Healthcare providers must be experienced and qualified (e.g., physician, nurse practitioner, physician assistant) and offer confidential medical treatment for various illnesses.
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This information comes from Page 298-302 of the WELL V2
What scheduling options are required for health services?
C06 | Part 2 Offer On-Demand Health Services
A scheduling system that allows for drop-ins and/or appointment booking; if services are only available during regular business hours, employees must be allowed to use them during the workday.
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This information comes from Page 298-302 of the WELL V2
What is required for short-term sick leave?
C06 | Part 3 Offer Sick Leave
Employers must provide at least 10 days of sick leave, paid at 50% or higher of the employee’s salary, for acute, chronic or serious health conditions, and without requiring a note or advance notice for leave unless over three consecutive days.
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This information comes from Page 298-302 of the WELL V2
What is the minimum duration for long-term sick leave?
C06 | Part 3 Offer Sick Leave
Long-term sick leave must offer at least 12 weeks of sick leave during any 12-month period for chronic or serious health conditions, such as inpatient care or continuing treatment.
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This information comes from Page 298-302 of the WELL V2
What support options are required for long-term sick leave?
C06 | Part 3 Offer Sick Leave
Employers must offer part-time options, work from home flexibility, or flexible schedules to support employees recovering from serious health conditions.
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This information comes from Page 298-302 of the WELL V2
What is the goal of a culture of health in the workplace?
C07 ENHANCED HEALTH AND WELLNESS PROMOTION | OPTIMIZATION
A culture of health aims to give all individuals an equal opportunity to live the healthiest lives possible, regardless of their ethnic, geographic, racial, socioeconomic or physical circumstances.
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This information comes from Page 303-306 of the WELL V2
How can a workplace promote health and wellness effectively?
C07 ENHANCED HEALTH AND WELLNESS PROMOTION | OPTIMIZATION
Health and wellness should be promoted through customized health promotion programs, consistent communications, and executive leadership to integrate health into everyday operations and business strategy.
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This information comes from Page 303-306 of the WELL V2
What are the organizational benefits of health promotion programs?
C07 ENHANCED HEALTH AND WELLNESS PROMOTION | OPTIMIZATION
Successful health promotion programs can reduce healthcare costs and absenteeism, while improving productivity, recruitment, retention, employee morale, and culture.
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This information comes from Page 303-306 of the WELL V2
How can occupant health and well-being be promoted in the workplace?
C07 | Part 1 Promote Culture of Health
Promote health and well-being through monthly digital communications that address the project’s culture of health, health promotion policies, occupant stories, and education on WELL concepts. Additionally, offer quarterly education sessions on topics from the ten WELL concepts.
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This information comes from Page 303-306 of the WELL V2
What are the options for health promotion coordinators?
C07 | Part 1 Promote Culture of Health
Options include a health promotion group that meets quarterly and is involved in planning programs or a paid mid- or senior-level employee whose job includes planning and implementing health promotion programs, with specific performance expectations.
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This information comes from Page 303-306 of the WELL V2
What is the purpose of the health promotion group or coordinator?
C07 | Part 1 Promote Culture of Health
The group or coordinator is responsible for cultivating a culture of health by planning and implementing health promotion programs and policies within the project.
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This information comes from Page 303-306 of the WELL V2