Trust Justice and Ethics

Question 1

Trust

Answer 1

The willingness to be vulnerable to an authority based on positive expectations about the authority’s actions and intentions

Question 2

Justice

Answer 2

The perceived fairness of an authority’s decision making

Question 3

Ethics

Answer 3

The degree to which the behaviors of an authority are in accordance with generally accepted moral norms

Question 4

Trust vs. Risk

Answer 4

Trust = willing to be vulnerable
Risk = actually becoming vulnerable

Question 5

Bases of Trust

Answer 5

• Disposition-based (trust propensity)
• Cognition-based (trustworthiness)
• Affect-based (feelings toward trustee)

Question 6

Factors that influence trust

Answer 6

Justice and ethics

Question 7

Trust Propensity (Disposition-based Trust)

Answer 7

A general expectation that the words, promises and statements of individuals/groups can be relied on

Question 8

Attachment Theory

Answer 8

developed from early life experiences
- secure attachment (upset but able to return to normal)
- attachment anxiety (very upset after return)
- attachment avoidance (turns away after return)

Question 9

Trustworthiness (Cognition-based Trust)

Answer 9

The characteristics of a trustee that inspire trust

Question 10

Dimensions of Trustworthiness

Answer 10

Ability, Benevolence, Integrity

Question 11

Ability

Answer 11

THE SKILLS, COMPETENCES AND AREAS OF EXPERTISE that enable an authority to be successful in some specific area

Question 12

Benevolence

Answer 12

The belief that the authority WANTS TO DO GOOD for the trustor, apart from any selfish or profit-centered motives

Question 13

Integrity

Answer 13

The perception that the authority ADHERES TO A SET OF VALUES AND PRINCIPLES that the trustor finds acceptable

Question 14

Feelings Toward Trustee (Affect-based Trust)

Answer 14

An emotional fondness for the trustee - trust them because we like them

Question 15

Types of Justice

Answer 15

• Distributive Justice
• Procedural Justice
• Interpersonal Justice
• Informational Justice

Question 16

Distributive Justice

Answer 16

Fairness of decision OUTCOMES
- High: Rewards and penalties are properly reflect work
- Low: Rewards and penalties are unequal

Question 17

Procedural Justice

Answer 17

Fairness of decision PROCEDURES
- High: Decisions are made fairly and unbiasedly
- Low: Decisions are made with bias and with inaccurate information

Question 18

Interpersonal Justice

Answer 18

Fairness of TREATMENT by authorities
- High: All employees are treated with kindness and respect by boss
- Low: Some employees are neglected while others are spoiled by boss

Question 19

Informational Justice

Answer 19

Fairness of COMMUNICATION by authorities
- High: Boss is justified and truthful with employees about relevant information
- Low: Boss keeps secrets and delivers information poorly

Question 20

Rules for Procedural Justice

Answer 20

• Voice
• Correct-ability
• Consistency
• Bias suppression
• Representativeness
• Accuracy

Question 21

Relationship b/w Distributive and Procedural Justice

Answer 21

Procedural justice is very important when distributive justice is lacking (procedural justice is a stronger driving factor for Org. Com. and Job Per.)

Question 22

4 Components of Ethics

Answer 22

Moral Awareness + Moral Judgement + Moral Intent = Ethical Behavior

Question 23

Moral Awareness

Answer 23

Authority recognizes that a moral issue exists in a situation
- Moral Intensity (higher potential for harm or clear violations of strong social norms)
- Moral Attentiveness (degree decision maker considers moral issues in daily life)

Question 24

Moral Judgement

Answer 24

Process people use to determine whether a course of action is ethical
- Moral Principles (rules people use to decide if actions are morally right)

Question 25

Moral Intent

Answer 25

Authority’s degree of commitment to the moral course of action
- Moral Identity (a person’s self identification as a moral person)