Job Performance Flashcards
Three Components of Job Performance
Task performance, citizenship behavior, counterproductive behavior
Task Performance
The behaviors directly involved in transforming organizational
resources into the goods or services an organization produces (Ex. barista - make a latte or clean bathroom)
Three Types of Task Performance
Routine, Adaptive, Creative
Routine Task Performance
Well-known responses to demands that
occur in a normal, routine, or otherwise
predictable way (Ex. make a latte when someone orders a latte)
Adaptive Task Performance
REACTIVE - Employees responses to task demands that are novel, unusual, or unpredictable (Ex. remake a drink when someone sends it back)
Creative Task Performance
PROACTIVE - The degree to which employees develop ideas or physical outcomes that are both novel and useful (Ex. advertising easier drinks so more people will get them)
Job Analysis
- Generate a list of general job dimensions
- Come up with specific tasks within those general dimensions
- Rate tasks on frequency and importance
-Use most critical tasks to define “task performance”
Citizenship Behavior
Voluntary activities that may or may not be rewarded but that contribute to the organization by improving the quality of the setting where work occurs
Types/Targets of Citizenship Behavior
Organizational and Interpersonal
Interpersonal Citizenship Behavior
Helping, Courtesy, Sportsmanship
Organizational Citizenship Behavior
Voice, Civic Virtue, Boosterism
Examples of Interpersonal Citizenship Behavior
Helping: assisting coworkers
Courtesy: informing coworkers of relevant info
Sportsmanship: keeping a good attitude
Examples of Organizational Citizenship Behavior
Voice: speaking up and offering suggestions
Civic Virtue: participating beyond mandatory events
Boosterism: speaking positively of organization to others
Counterproductive Behavior
Employee behaviors that intentionally hinder organizational goal accomplishment
Examples of Counterproductive Behavior
Minor Organizational: Production Deviance (waste resources or substance abuse)
Major Organizational: Property Deviance (sabotage or theft)
Minor Interpersonal: Political Deviance (gossiping or incivility)
Major Interpersonal: Personal Aggression (harassment or abuse)
