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MAN3240 Exam 1 > Stress > Flashcards

Stress Flashcards

1
Q

Stress

A

A psychological response to demands
(that possess certain stakes for the person and that tax or exceed the person’s capacity or resources)

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2
Q

Stressor

A

The demands that cause people to experience stress

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3
Q

Strain

A

The negative consequences that occur
(when demands tax or exceed a person’s capacity or resources)

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4
Q

Stress Process

A

Demands (stressors) cause a psychological response (stress) that leads to negative consequences (strain)

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5
Q

Hindrance Stressors

A

Demands perceived as HINDERING progress
- tend to be associated with negative emotions

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6
Q

Challenge Stressors

A

Demands perceived as OPPORTUNITIES
- tend to be associated with positive emotions

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7
Q

Work Hindrance Stressors

A
  • Role Conflict
  • Role Ambiguity
  • Role Overload
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8
Q

Role Conflict

A

Conflicting expectations (that others have of employees)
- Ex. Call Operator - provide excellent service and shortest response time

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9
Q

Role Ambiguity

A

Lack of information (about what needs to be done in a role)
- Ex. New Employees

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10
Q

Role Overload

A

Unreasonably high amount of demand (for a role a person holds)
- Ex. Intensity and Hours of work

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11
Q

Work Challenge Stressors

A
  • Time Pressure
  • Work Complexity
  • Work Responsibility
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12
Q

Time Pressure

A

Deadlines

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13
Q

Work Complexity

A

Degree to which the requirements of the work tax or exceed the capability of the employee

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14
Q

Work Responsibility

A

Nature of the OBLIGATIONS that employee has towards others

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15
Q

Yerkes-Dodson Law

A

Peak performance is achieved when people experience a moderate level of pressure
- Bored – Motivated and In Control – Overwhelmed

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16
Q

Nonwork Hinderance Stressors

A
  • Work-Family Conflict
  • Negative Life Events
17
Q

Work-Family Conflict

A

Role conflict where demands from work role hinders demands of family role (vice versa = family-work conflict)

18
Q

Negative Live Events

A

Life events that add negative stressors to a person
- Death, divorce/separation, jail, illness (marriage and pregnancy may be positive events that are still stressful)

19
Q

Nonwork Challenge Stressors

A
  • Family Time Demands
  • Personal Development
  • Positive Life Events
20
Q

Family Time Demands

A

Travel with family

21
Q

Personal Development

A
  • Participation in new education program
  • Volunteer work
  • Learning a new hobby
22
Q

Positive Life Events

A
  • Marriage
  • New family member
  • Graduation
23
Q

Primary Appraisal Process

A

Occurs between a stressor and stress
- ‘Is this stressful?’
- Varies based on Individual Differences

24
Q

Secondary Appraisal Process

A

Occurs between stress and strain
- ‘What should I do?’
- Varies based on Coping Strategies

25
Q

Types of Strain

A
  • Physiological Strain
  • Psychological Strain
  • Behavioral Strain
26
Q

Physiological Strain Examples

A
  • Illness
  • Headache
  • Back pain
27
Q

Psychological Strain Examples

A
  • Emotional Disorders (depression)
  • Burnout
28
Q

Burnout

A

Prolonged response to emotional and interpersonal stressors on job defined by
- Emotional exhaustion
- Depersonalization
- Inefficacy

29
Q

Behavioral Strain Examples

A
  • Compulsive Behaviors
  • Substance Misuse
  • Overeating
30
Q

How to Reduce Strain

A
  • Psychological detachment (boundaries)
  • Self reflection
31
Q

Individual Differences

A
  • Ability (cognitive ability, skills, or knowledge)
  • Personality (Type A or Type B)
32
Q

Type A Behavior

A

Strong sense of urgency and tend to be impatient, hard-driving, competitive, controlling, aggressive, and maybe hostile

33
Q

Coping

A

Behaviors and thoughts that people use to respond to stress

34
Q

Coping Strategies

A
  • Problem Focused Coping
  • Emotion Focused Coping
35
Q

Problem Focused Coping

A

Aimed to resolve the stressful situation/event or altering the SOURCE of the stress
- Behavioral Method: working harder, seek assistance, get additional resources
- Cognitive Method: strategizing, self-motivation, change priorities

36
Q

Emotion Focused Coping

A

Aimed to managing the EMOTIONS associated with the situation rather than changing the situation itself
- Behavioral Method: do other activities, seek support, venting anger
- Cognitive Method: avoid, distance or ignore, look at positives, reappraising

37
Q

Organization Stress Management

A
  • Training (increase job skills/competencies or stress management skills)
  • Supportive Practices (flexible scheduling, telecommuting)
38
Q

Organization Strain Reduction

A
  • Training in Relaxation Techniques
  • Cognitive Behavioral Techniques
  • Employee Assistance Programs

MAN3240 Exam 1 (10 decks)

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