Therapeutic Communication

Question 1

What is therapeutic relationship

Answer 1

Bet nurse and pt that is based on caring, mutual respect and dignity

Question 2

Def of communication

Answer 2

Exchange of info between individuals or groups

Question 3

Therapeutic communication

Answer 3

Professional communication occurring within healing enviro bet nurse and pt

Question 4

What is incongruent communication

Answer 4

When the verbal and non verbal messages don’t match

Question 5

In communication process what is a referent

Answer 5

The reason of the communication

Question 6

In therapeutic relationships it is the nurse’s role to make sure

Answer 6

The pt understands the message

Question 7

Therapeutic communication techniques are (def)

Answer 7

Specific responses that encourage expression of feelings and ideas and convey acceptance and respect

Question 8

All therapeutic communication techniques

Answer 8

1. Active listening
2. Sharing observations
3. Sharing hope
4. Using silence
5. Sharing empathy
6. Sharing feelings
7. Self disclosure
8. Sharing humour
9. Using touch
10. Providing info
11. Asking questions
12. Focusing
13. Confrontation
14. Clarifying
15. Paraphrasing
16. Summarizing

Question 9

Active listening non verbal (SOLER)

Answer 9

S: sit facing pt
O: open posture (arms and legs uncrossed)
L: leans forward
E: establish and maintain eye contact
R: relax and avoid fidgeting

Question 10

Non therapeutic communication techniques

Answer 10

1. Asking personal questions
2. Giving personal opinions
3. Changing subject
4. Automatic response
5. False reassurance
6. Sympathy
7. Asking for explanation
8. Approval or disapproval
9. Defensive response
10. Passive or aggressive response
11. Arguing

Question 11

Phrasing to avoid

Answer 11

1. Why?
2. It’s ok
3. I think
4. You should
5. Don’t
6. I agree
7. That’s bad/good
8. Close ended questions

Question 12

Phrases to use

Answer 12

1. Tell me
2. I notice
3. You appear
4. You said
5. What…
6. How…
7. Open ended questions