Professional Communication Flashcards
Components of successful teamwork
- Open communication
- Non punitive environment
- Clear directions
- Clear/known roles/task of team members
- Respectful atmosphere
- Shared responsibility for team success
- Balance of member participation for task at hand
Components of successful teamwork 2
- Acknowledgment/processing of conflicts
- Clear specifications regarding authority and accountability
- Clear/known decision making procedures
- Regular/routine communication and info sharing
- Enabling enviro, including access to needed resources
- Mechanism to evaluate outcomes and adjust accordingly
Interprofessional communication with health care team
- Patient record/chart
- Referrals
- Consultations
- Reports
SBAR definition
S: situation
B: background
A: assessment
R: recommendation
Barriers to professional communication
- Diff rules/regulation/norms of professional education
- Personal/professional values/expectations
- Cultural diversity
- Hierarchical structure
- Gender
- Ethnicity
- Stress
Stressors in health care setting
- Noisy work environments
- Short staffed
- Works hours/shift work
- Work overload
- Interpersonal relationship
- Combination with childcare/finance/quality of life
- Lack confidence
- Lack training
- Lack appreciation
Stress reactions
-Cognitive (memory problems, anxiety…)
-behavioural (bad sleep, bad eating habit…)
-physical (diarrhea, chest pain…)
-emotional (depression, overwhelmed…)
Consequences to poor communication
- Risk for pt safety
- Risk of errors
- Nursing leaving profession
- Impaired productivity
- Increase stress
Verbal assertive communication
Statements of wants, objective words, “i” messages, honest statements of feelings
Assertive non-verbal communication
Confident messages,
Voice: firm warm confident
Eyes: warm frank contact
Posture: relaxed
Hands: gestures at appropriate times
Assertive skills and emotions associated
Negative emotions: confrontive, saying no
Neutral: making requests, express opinions
Positive: initiate convo, self disclose
Aggressive communication verbal
Accusations, vague superior, “you” messages to label other person
Non assertive behaviour
Apologetic words, rambling, failing to say what meant, fidgety hands, distant voice…
When confronting someone you must use
“I” message
Ex: i am upset that you…
Assertion blocks
Fear of rejetion, imperfection, intolerance in other’s imperfections
