Therapeutic communication

Question 1

Why is it so important to be genuine with our clients?

Answer 1

So the connection/therapeutic relationship between client and nurse can be genuine

Question 2

What is one point that is defines well genuineness

Answer 2

presenting your true feelings verbally and nonverbally

Question 3

How to acknowledge your clients?

Answer 3

Look at client
Offer your undivided attention - leave all information that happened
Maintain eye contact
Smile if appropriate
Move towards the client
Determine how the other person likes to be adressed
Call the client
Make contact with a handshake or by gently touching client

Question 4

Name all therapeutic techniques

Answer 4

Empathy, touch, silence, sharing observation, paraphrasing, clarifying, focusing, perception checking, open and close-ended questions

Question 5

Define empathy (2)

Answer 5

the ability to emotionally and intellectually understand and accept someone’s reality and to communicate this understanding to the other person

AND

It means sensing meaning from the client w/o being judgemental

Question 6

What qualities must a nurse have in order to be empathetic?

Answer 6

Sensitive, imaginative, perspective

Question 7

Define an empathetic response

Answer 7

It reflects factual and emotional content that the person is feeling/ communicating

Question 8

what does empathy require the nurse to do?

Answer 8

To enter the private world of the client in a respectful manner and becoming comfortable with this connection

Question 9

What are the steps to an empathetic response?

Answer 9

What are the feelings that the client is feeling
Pay attention to the nonverbal and verbal message
what do they want me to hear
What are my feelings upon hearing this message
Formulate an empathetic response. Connect the emotion to the context
Check your response if it was effective

Question 10

What are the good things about sharing empathy

Answer 10

Assists the nurse-client relationship
demonstrates caring
increasing the feeling of being connected with another human being - CLIENT FEELS SEEN/UNDERSTOOD
Reduces loneliness
Provides comfort and support
increases self-esteem
increases trust
enhances healing and growth and problem-solving
enhances client compliance

Question 11

What is paraphrasing?

Answer 11

Reformulating the message with your own words

Question 12

What are examples for paraphrasing?

Answer 12

In other words, what i am hearing you say is…

Question 13

Good things about paraphrasing?

Answer 13

Validates for client that you are actively listening and that client is heard
Reflects ideas back to client for the client’s consideration

Question 14

How is paraphrasing diff from empathy?

Answer 14

Focus on the main thing and reflects it back

Question 15

What to not do in paraphrasing?

Answer 15

Do not repeat the same info. word by word

Question 16

What is perception?

Answer 16

A way that we interpret sensory information to give meaning to an encounter

Question 17

the 3 parts of perception checking

Answer 17

describe what the client did
give two options on why u think he did it
a request for clarification about how to interpret the behaviour

Question 18

whats the good thing of perception checking?

Answer 18

To clarify what the client did and avoid any miscommunication

Question 19

What is sharing observations?

Answer 19

encourages the client to speak up especially if its a quiet/withdrawn client
“i see you are tired today”

Question 20

Why do we use touch?

Answer 20

Sometimes words are too much, simple touch can have a biggg impact, touch can speak more things that words in difficult times

Question 21

What does touch convey?

Answer 21

Encouragement, understanding

Question 22

When to do touch

Answer 22

When lonely, dying, language barriers

Question 23

when should you not use touch with a client?

Answer 23

when they push away, stiff, not centered in reality= sees things, physical abuse history

Question 24

What are some cons and pros for close-ended questions

Answer 24

Pros : straight foward, fast

Cons : you dont get to know them

Question 25

What are cons and pros for open-ended questions

Answer 25

Cons : takes up too much time

Pros : get to know them more and understand mindset

Question 26

What is pro for active listening?

Answer 26

Enchances trusts and facilates comminucation because client feels respected and accepted

Question 27

What is Focusing?

Answer 27

Focusing on one main topic to switch a conversation to another and encourages the client to expand on a important topic

Question 28

what is Clarification for?

Answer 28

an attempt to understand the message from the sender