nurse-client relationship

Question 1

What sets nurses apart from other health care professions?

Answer 1

Unique, intimate relationships with our client

Question 2

How does a therapeutic relationship between a nurse and client happen?

Answer 2

By using communication skills to demonstrate caring and to gain the client’s trust

Question 3

What are the communications that effectively help the nurse to perform their job?

Answer 3

Teaching the client
Completing a health assessment
Making a referral
Reporting to a colleague about a patient
Knowing how to deal w a patient feeling anger, frustration or other feeling
Managing a life-threatening situation - direct questions

Question 4

What are the two effects of a communication ( KEY!!)

Answer 4

Facilitates the development of a therapeutic relationship or the nurse/client relationship
OR
Creates barriers between you and your patient and colleagues

Question 5

How is a therapeutic communication

Answer 5

Deliberate and purposeful

Question 6

Define social communications

Answer 6

Not necessarily aware of all the elements happening : non-verbal elements or tone of expression
More spontaneous and relaxed
Easy, not deeply personal, superficial

Question 7

Define professional communications

Answer 7

Conscious of all the elements happening of the communication process
More difficult, uncomfortable, intense
Remain aware of the effect the conversation has on the person
Focused and deliberate

Question 8

Self talk ( plan, organize, pep talk)

Answer 8

Interpersonal

Question 9

One-to-one talk, the nurse with the client or with doctor

Answer 9

Intrapersonal

Question 10

Interaction occurs within the client and a spiritual domain : prayers, etc.

Answer 10

Transpersonal

Question 11

Usually goal directed, requires an understanding of group dynamic

Answer 11

Small group communication

Question 12

Interaction with a large group of people (audience, classroom)

Answer 12

Public communication

Question 13

Referent/stimulus

Answer 13

What motivates the sender to communicate

Question 14

Sender

Answer 14

Person who sends a message to reciever

Question 15

Receiver

Answer 15

Person who receive message from sender

Question 16

Message

Answer 16

Info sent to receiver- non verbal or verbal

Question 17

Feedback

Answer 17

Receiver sends back a message to sender

Question 18

Define verbal communication

Answer 18

Spoken words, vocabulary

Question 19

Define non-verbal communication

Answer 19

Facial expressions, body posture, physical appearance, sounds, etc.

Question 20

True or false, if false what is it?

Answer 20

Less than 50% of message you send is nonverbal

Question 21

True or false, if false what is it?

Answer 21

When non-verbal and verbal tells a story, we tend to believe the story of the verbal

Question 22

Factors influencing interactions, name them and give two examples

Answer 22

environmental factors : comfort and noise
personal characteristics : dress habits and body odour
physical and mental status : anger, pain
cultural elements : language, customs

Question 23

nurse-client relationships is based on respectful comm. tips?

Answer 23

recognize boundaries related with gender and privacy
communication using an interpreter
lack of privacy = lack of respect
inappropriate body language = crossing arms, rolling eyes
client centred care - putting the client’s care before our own
the nurse is responsible for assessing and responding appropriately to the client’s cultural expectations and needs

Question 24

tips for overcoming language barriers

Answer 24

be polite and formal (Mr, Mrs)
look positive and friendly
try to use even just a few words of the client’s language - make an effort
never use medical terminology
keep it simple
speak to the client not the interpreter
maintain eye contact as appropriate - looking at them reinforces that the comm. between them is important