The Four Dimension Flashcards
What are the four dimensions of service management in ITIL 4?
a) Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
b) Mnemonic: “OIPV” - “Optimizing Is Perfectly Vital”
c) This mnemonic uses the first letter of each dimension and reminds you that optimizing all four dimensions is vital for success.
Why are the four dimensions of service management important?
a) They enable organizations to create optimum value when delivering products or services by ensuring all aspects are considered.
b) Mnemonic: “BALANCE” - “Better Approach: Look At Numerous Crucial Elements”
c) This reminds you that the dimensions provide balance by looking at all crucial elements of service management.
What can happen if one of the four dimensions is neglected?
a) Services may become undeliverable or fail to meet quality or efficiency expectations.
b) Mnemonic: Visual image of a four-legged chair with one leg shorter than the others, causing instability.
c) This image illustrates how neglecting one dimension can destabilize the entire service.
How do the four dimensions relate to the Service Value System (SVS)?
a) External factors often beyond the control of the Service Value System
b) Mnemonic: “ECHO” - “External Constraints Have Overarching influence”
c) This reminds you that external factors echo through all dimensions, influencing their operation.
