Keep it simple and practical

Question 1

What’s the core idea of “Keep it simple and practical” in ITIL 4?

Answer 1

a) Streamline processes to maximize value and minimize complexity
b) Mnemonic: KISS ME (Keep It Simple for Service Management Excellence)
c) This playful acronym reminds you that simplicity leads to excellence in service management

Question 2

Name three benefits of keeping IT processes simple and practical.

Answer 2

a) Easier adoption, quicker wins, more effective value creation
b) Mnemonic: AQV (Adoption, Quick wins, Value)
c) Imagine an “AQuarium” with Very clear water, representing the clarity and efficiency of simple processes

Question 3

What should you consider when simplifying IT processes?

Answer 3

a) Ensure value, respect time, focus on essentials
b) Mnemonic: VTE (Value, Time, Essentials)
c) Visualize a “VirTual Environment” where only valuable, time-efficient, and essential elements exist

Question 4

How should you approach adding complexity to IT processes?

Answer 4

a) Start simple, add complexity only when truly needed
b) Mnemonic: SCAN (Start Clean, Add when Necessary)
c) Picture “SCANning” a document, starting with a clean sheet and only adding details as needed

Question 5

What’s a key consideration when determining what to keep in an IT process?

Answer 5

a) Consider all stakeholders’ perspectives on value
b) Mnemonic: SOAP (Stakeholders’ Opinions on Added-value Process)
c) Imagine using SOAP to clean your processes, ensuring they’re valuable from all angles

Question 6

What’s the ultimate goal of simplicity in IT service management?

Answer 6

a) To create practical solutions that deliver value
b) Mnemonic: SPUD (Simple, Practical, Useful Delivery)
c) Think of a simple potato (SPUD) that, when prepared right, delivers great value as a meal