ITIL V4 Flashcards
Practice deck for reviewing key concepts
What are the two new key components introduced in ITIL 4?
The Service Value System (SVS) and the Four Dimensions model.
Name the four dimensions in ITIL 4’s holistic approach.
Organizations and people, Information and technology, Partners and suppliers, Value streams and processes.
How does ITIL 4 differ from ITIL v3 in terms of processes?
ITIL 4 moves away from the 26 processes of ITIL v3 to a more holistic, value-oriented approach with the Service Value System.
What are the three main improvements ITIL 4 brings compared to ITIL v3?
1) More industry-driven and community-minded, 2) Integration with complementary practices like Lean, Agile, and DevOps, 3) New certification paths.
What is the purpose of the ITIL guiding principles?
To aid in decision-making and action-taking, and to create a shared understanding and common approach across the organization.
What is the Service Value System (SVS) in ITIL 4?
a) Definition: The SVS is a holistic model that shows how all the components and activities of an organization work together to facilitate value creation.
b) Mnemonic: “SVS: Serving Value Seamlessly”
c) Explanation: This mnemonic emphasizes the main purpose of the SVS - to create and deliver value in a smooth, integrated manner across the organization.
Name the Four Dimensions of ITIL 4.
a) Answer:
1. Organizations and people
2. Information and technology
3. Partners and suppliers
4. Value streams and processes
b) Mnemonic: “OIPV: Our IT Provides Value”
c) Explanation: The first letter of each dimension forms OIPV, which reminds us that when all four dimensions work together, our IT truly provides value.
What are the key components of the ITIL 4 Service Value System?
a) Answer:
- ITIL service value chain
- ITIL practices
- ITIL guiding principles
- Governance
- Continual improvement
b) Mnemonic: “SPGGC: Service value chain, Practices Governance, Guiding Continually”
c) Explanation: This sentence uses the first letter of each component to create a memorable phrase that reflects the interconnected nature of these elements in the SVS.
How does ITIL 4 differ from ITIL v3?
a) Answer: ITIL 4 is more flexible, integrates with other practices like Agile and DevOps, introduces the Service Value System and Four Dimensions model, and offers new certification paths.
b) Mnemonic: “FIST: Flexible, Integrated, Systemic, Transformative”
c) Explanation: This acronym captures the key ways ITIL 4 has evolved from its predecessor, emphasizing its adaptability and comprehensive approach.
What is the main goal of ITIL 4?
a) Answer: To help organizations create and deliver valuable IT services that meet business needs in the modern, fast-paced digital world.
b) Mnemonic: Visual image of a speeding train (representing fast-paced change) with “ITIL 4” painted on the side, delivering packages labeled “Value” to smiling customers.
c) Explanation: This visual reinforces the idea of ITIL 4 as a framework that helps organizations keep up with rapid change while consistently delivering value to customers.
