ITIL Guiding Principles Flashcards
Focus on Value
a) Definition: Ensure everything the organization does contributes to stakeholder value.
b) Mnemonic: “VALUEable IT”
c) Explanation: The word “valuable” contains “VALUE,” reminding you that all IT actions should be valuable to stakeholders.
Start Where You Are
a) Definition: Leverage existing services, processes, and resources before building from scratch.
b) Mnemonic: “BEGIN with what’s Been”
c) Explanation: “BEGIN” and “Been” both start with “Be-“, reminding you to start with what’s already been established.
Progress Iteratively with Feedback
a) Definition: Work in smaller, manageable sections and use continuous feedback to guide improvements.
b) Mnemonic: “PIFF: Progress In Feedback Fragments”
c) Explanation: “PIFF” sounds like a small sound, reminding you of small, iterative steps guided by feedback.
Collaborate and Promote Visibility
a) Definition: Work together across boundaries and share information openly.
b) Mnemonic: “CAVE: Collaborate And Visualize Everything”
c) Explanation: A cave is dark, but this principle brings everything into the light through collaboration and visibility.
Think and Work Holistically
a) Definition: Consider the entire service and how all elements work together.
b) Mnemonic: “WHOLE-istic IT”
c) Explanation: The word “whole” in “holistic” reminds you to consider the entire IT ecosystem.
Keep It Simple and Practical
a) Definition: Use the minimum necessary steps and eliminate anything that doesn’t provide value.
b) Mnemonic: “KISS IT: Keep IT Simple, Silly!”
c) Explanation: The common “KISS” acronym, with “IT” added, reminds you to keep your IT processes simple.
Optimize and Automate
a) Definition: Use resources efficiently and automate tasks where possible, reserving human intervention for where it adds value.
b) Mnemonic: “AUTO-ptimize”
c) Explanation: Combining “auto” (for automate) with “optimize” creates a memorable term for this principle.
