Partners and Suppliers Flashcards
Name the three forms of cooperation in partner/supplier relationships.
a) Answer: Goods supply, Service delivery, Service partnership
b) Mnemonic: “GSS: Good Services Succeed”
c) Explanation: GSS represents the first letters of each form, reminding you that good services succeed through various forms of cooperation.
What is the Partners and Suppliers dimension in ITIL 4?
a) Definition: The aspect of service management that covers an organization’s relationships with other organizations for designing, developing, deploying, delivering, supporting, and improving services.
b) Mnemonic: “PROPS” (Partners Relationships Optimize Performance of Services)
c) Explanation: PROPS reminds you that partners provide support (props) to enhance service performance.
What characterizes a service partnership?
a) Answer: Shared goals, risks, and responsibilities; collaboration to achieve desired outcomes
b) Mnemonic: “SHARE” (Shared Harmony Achieves Remarkable Endings)
c) Explanation: SHARE emphasizes the collaborative nature of service partnerships.
What factors influence an organization’s supplier strategy?
a) Answer: Strategic focus, Corporate culture, Resource scarcity, Cost concerns, Subject matter expertise, External constraints, Demand patterns
b) Mnemonic: “SCCS-ED” (Strategic Culture Creates Successful Expertise Decisions)
c) Explanation: SCCS-ED combines the first letters of each factor, reminding you that strategic culture creates successful decisions about expertise and other factors.
What is service integration and management?
a) Answer: The coordination and oversight of partners and suppliers, which can be kept in-house or delegated to a trusted partner
b) Mnemonic: “SIM Card” (Service Integration Management Coordinates All Relationship Details)
c) Explanation: Like a SIM card connects your phone to a network, service integration management connects all parts of your partner relationships.
