Cloud and Agile ITSM Flashcards
Deck 2
What are the five key characteristics of cloud computing?
On-demand self-service, broad network access, resource pooling, rapid elasticity, and measured service.
Q: How does cloud computing change the cost structure for service providers?
A: It shifts from capital expenditures (buying hardware) to operating expenditures (paying for services used).
Q: Name three ITIL practices affected by cloud computing.
A: Service level management, information security management, and supplier management (among others).
Q: What is a major benefit of cloud computing for high-velocity service delivery?
A: It enables significantly faster deployment of new and changed services.
Q: What new security consideration does cloud computing introduce?
A: It introduces new security and compliance risks applicable to both the service provider and the cloud service partner.
What is Cloud Computing in ITIL 4?
a) A model for on-demand network access to shared, configurable computing resources.
b) Mnemonic: “SCONE” - Shared Configurable On-demand Network-accessed Elasticity
c) SCONE reminds you of the key characteristics of cloud computing: shared resources, configurable, on-demand, network-accessed, and elastic.
Name the five key characteristics of cloud computing.
a) On-demand availability, Network access, Resource pooling, Rapid elasticity, Measured service
b) Mnemonic: “ONARM” - On-demand Network Access Resource Measured
c) Imagine flexing your arm (ONARM) to access cloud resources quickly and easily.
How does cloud computing affect ITSM practices?
a) It changes service architecture, shifts focus to partner services, alters cost structures, and introduces new security requirements.
b) Mnemonic: “SACS” - Shift Architecture, Costs, and Security
c) Picture a sack (SACS) full of changes that cloud computing brings to ITSM practices.
What is Agile ITSM?
a) An approach that applies Agile principles to all aspects of IT service management for increased flexibility and responsiveness.
b) Mnemonic: “FIRE” - Flexible, Iterative, Responsive, Evolving
c) Imagine ITSM practices that spread and adapt quickly like FIRE.
What are the four values of the Agile Manifesto?
a) Individuals and interactions, Working software, Customer collaboration, Responding to change
b) Mnemonic: “I Work Collaboratively Responding” (IWCR)
c) Picture yourself saying “I Work Collaboratively Responding” to embody Agile values.
How does Agile ITSM differ from traditional ITSM?
a) It focuses on iterative improvements, cross-functional teams, visual progress tracking, and frequent stakeholder feedback.
b) Mnemonic: “ICVF” - Iterative, Cross-functional, Visual, Feedback
c) Imagine an “ICVF” stamp marking the differences between Agile and traditional ITSM.
What is High Velocity Service Management?
a) A paradigm focusing on rapid delivery, continuous improvement, and end-to-end service lifecycle management.
b) Mnemonic: “RACE” - Rapid, Adaptive, Continuous, End-to-end
c) Picture IT services in a high-speed RACE to meet business needs.
Name three key components of High Velocity Service Management.
a) Fast delivery, Continuous feedback and improvement, Extensive automation
b) Mnemonic: “FaCE” - Fast, Continuous, Extensive
c) Imagine putting on a happy FaCE when implementing high velocity practices.
How does High Velocity Service Management impact organizational structure?
a) It often leads to product-based structures, agile project management, and adaptive risk management.
b) Mnemonic: “PAR” - Product-based, Agile, Risk-adaptive
c) Picture hitting PAR in golf as you restructure for high velocity management.
What technology solution is crucial for both Cloud Computing and High Velocity Service Management?
a) Microservices architecture
b) Mnemonic: “LEGO” - Loosely coupled, Easily scalable, Granular, Organized services
c) Imagine building complex IT systems with LEGO-like microservices that can be easily rearranged and scaled.
