Start where you are Flashcards
What does the ITIL 4 principle “Start where you are” mean?
a) Definition: Assess and leverage existing resources, processes, and tools as a starting point for improvement, rather than starting from scratch.
b) Mnemonic: “SAVE” (Start Assessing, Value Existing)
c) Explanation: SAVE reminds you to start by assessing what you have and valuing existing resources before making changes.
Why is direct observation important in the “Start where you are” principle?
a) Answer: It provides accurate, first-hand information about processes, avoiding assumptions and revealing discrepancies between reports and reality.
b) Mnemonic: “GO SEE” (Gather Observations, Spot Errors & Efficiencies In-person)
c) Explanation: GO SEE reminds you to physically observe processes to gather accurate information and spot both errors and efficiencies.
What’s the role of measurement in “Start where you are”?
a) Answer: Measurements provide data for decision-making, but should be combined with direct observation and considered carefully to avoid skewed results.
b) Mnemonic: “MEMO” (Measure and Evaluate, Mind Observation)
c) Explanation: MEMO reminds you to use measurements but also mind the importance of observation to get a complete picture.
List three key considerations when applying “Start where you are”
a) Answer:
1. Look objectively at what exists
2. Determine if successful practices can be replicated or expanded
3. Apply risk management skills
b) Mnemonic: “LORD” (Look Objectively, Replicate & expand, Determine risks)
c) Explanation: LORD helps you remember the key steps in applying this principle effectively.
What’s a potential risk of relying too heavily on measurements?
a) Answer: People might focus on meeting metrics rather than achieving actual improvements, potentially skewing results or behaviors.
b) Mnemonic: “GAME” (Gamifying Assessments May Evade real improvements)
c) Explanation: GAME reminds you that people might “game” the system to meet metrics, avoiding real improvements.
