Teamwork And Conflict *G11

Question 1

📌 What is a good team: important aspects *2

Answer 1

*members understand duties, rights and responsibilities to avoid role ambiguity
*role overload: additional roles on remaining members

Question 2

What’s a good team *6

Answer 2

*understand roles
*synergy within team
*open minded
*respecting opinions
*communication
*strong leader

Question 3

Understand roles *2

Answer 3

*responsibility is understood and it is known what is expected
*so different skills are appreciated and compensated

Question 4

Synergy within team

Answer 4

Combined efforts creates bigger outcome than individual effort

Question 5

Open minded *2

Answer 5

*giving and receiving constructive criticism
*helps discuss aspects that are and aren’t working

Question 6

Respecting opinions

Answer 6

More productive to agree to disagree that waste time arguing

Question 7

Communication *2

Answer 7

*clear instructions and feedback keeps everyone informed
*helps informs what still needs to be achieved

Question 8

Strong leader *3

Answer 8

*flexible leadership
*supports in different arises
*motivates

Question 9

Forming *5

Answer 9

*roles aren’t clear
*have to get to know each other and understand why they are in the team
*boundaries will be tested
*purpose, roles, guidelines are implemented
*lack of confidence to work alone

Question 10

Storming *3

Answer 10

*members decide who they want personal relationships with
*competing and challenging for better position+to look better
*manager must coach members to work together, overcome differences and work towards common goals

Question 11

Norming *4

Answer 11

*settling into roles
*more open communication + group cohesion becomes stronger
*communicate freely on a social level
*manager supports members and endures success is celebrated

Question 12

Open communication can be

Answer 12

Constructive criticism

Question 13

Performing *4

Answer 13

*awareness of who is done and who does it
*members cooperate to achieve common goal
*members take responsibility for contributions, roles flexible
*role of manager now: coaching «< helping struggling members

Question 14

Adjourning *5

Answer 14

*task completed, team terminated
*member find other positions
*feeling of loss when member leave
*still be good if cohesiveness
*manger reminds team of success, celebrations go capitalise on achievements for the future

Question 15

Team dynamics *3

Answer 15

Interaction between personalities*, characteristics and working relationships

Question 16

Team dynamics can be *2

Answer 16

*positive - more productive
*negative - fail to work together - poor team performance

Question 17

Berlin theory

Answer 17

9 roles for a team to function successfully

Question 18

Why can too many/little of the Sam’s people lead to no success

Answer 18

Lack of balance

Question 19

Thinkers *3

Answer 19

*evaluator
*plant
*specialist

Question 20

Evaluator *2

Answer 20

*monitors situations to look for opportunities
*strategically thinks about optimal utilisation of opportunities

Question 21

Plant *2

Answer 21

*creative who thinks outside the box
*solves problems in imaginative ways

Question 22

Specialist *3

Answer 22

*has uncommon valuable skill
*been doing it, has experience
*shares knowledge with group

Question 23

People orientated *3

Answer 23

*resource investigator
*team worker
*coordinator

Question 24

Resource investigator aka networker *2

Answer 24

*export who loves talking to others
*establish and network needed connections

Question 25

Team worker *4

Answer 25

*diplomat who listens to others
*keeps everyone calm to avoid conflict
*unbiased
*asks opinions then makes decisions

Question 26

Coordinator *3

Answer 26

*natural leader who know when to delegate
*ensures members understand goals
*not afraid to make decision if intervention is required

Question 27

Task orientated *3

Answer 27

*shaper
*implementer
*finisher

Question 28

implementer *2

Answer 28

*converts ideas into practical actions
*does so in a conservative and disciplined manner

Question 29

Practical actions

Answer 29

Ideas, instructions

Question 30

Shaper *2

Answer 30

*loves pressure
*challenge people to push hard and overcome obstacles- and complete task

Question 31

Finisher *3

Answer 31

*conscientious
*looks for mistakes + omissions
*ensures end product is delivered in time

Question 32

Conscientious

Answer 32

Being involved
Gives final decisions

Question 33

Conflict management

Answer 33

Stop unnecessary actions among co workers

Question 34

Importance of conflict management

Answer 34

Turns conflict functional rather than dysfunctional

Question 35

Reasons for conflict *8

Answer 35

*lack of communication > misunderstanding > conflict
*resource allocation > no required resources > low morale
*not respecting rules > conflict
*power struggle > promotion competition
*prejudice/ignorance > friction
*personality differences > the way people work > disagreements
*emphasise personal goals instead of overall
*1 flop makes everything flop > frustration

Question 36

Functional conflict *2

Answer 36

*resolved in positive manner
*no negative outcome

Question 37

Functional conflict characteristics *5

Answer 37

*arguing over how things are done > new ideas, improved creativity
*conflicts resolved in a way that gets people talking > understanding
*us vs them situation > establish group identity - more loyalty
*disagreements investigated > identifies problems
*improved communication and better understanding

Question 38

Understanding develops

Answer 38

Organisational vitality

Question 39

Dysfunctional conflict *2

Answer 39

*team synergy is broken
*problem is not resolved

Question 40

Dysfunctional conflict characteristics *6

Answer 40

*obsessing over what you want/being right > lose focus
*constant fighting > low morale and productivity
*constant arguing > not reaching consensus > time and energy wasted
*fight over everything instead of working together > negative organisational culture
*different goals > reduced group cohesion
*constant verbal disagreements and abuse > hostility, aggressive behaviour