Professionalism And Ethics *G11

Question 1

Effective business practice *2

Answer 1

*identify core values important to the business
*to ensure they’re ingrained in every day business practice

Question 2

Ethical theory is used as…

Answer 2

Moral compass to guide behavior and objectives

Question 3

Examples of objectives based on values:
Businesses see themselves as successful if… *3

Answer 3

*creative and imaginative
*outperforming competitors even if rules are bent
*makes difference»>profit

Question 4

Ethical theories *2

Answer 4

*decide if something is ethical
*helps make decisions

Question 5

Principle based theory *3

Answer 5

*set of values determines if actions are ethical or not
*ignoring outcome and only being guided by principle can lead to undesirable outcomes
*values set should take desired outcomes into consideration

Question 6

Consequence based *

Answer 6

*outcome determines if action is ethical or not
*deciding which option is the least worst
*consider long term effects

Question 7

Utilitarian

Answer 7

If outcome benefits majority, the actions are justifiable no matter how the minority is impacted

Question 8

Narrative theory *3

Answer 8

*using stories to illustrate what is acceptable or not
*content leads listener to conclude if actions are acceptable
*asking team if something was ethical through storytelling and making decisions based on that

Question 9

Organisational culture

Answer 9

Common beliefs

Question 10

Virtue based *2

Answer 10

*judging by character and reputation rather than individual action
*assumption is used to determine consequence

Question 11

Deontology *2

Answer 11

*if person upholds obligation to others, it’s ethical
*mutual morality

Question 12

Professionalism

Answer 12

Conducting oneself with responsibility and accountability

Question 13

Acting ethically

Answer 13

Acting in a way that reflects internal values and morals

Question 14

Ethical behaviour is a component of

Answer 14

Being professional

Question 15

Ethical behaviour means one will *3

Answer 15

*be honest and act with integrity
*act in a manner acceptable to society
*do what is right&raquo_space;» easy, financially rewarding

Question 16

A professional person will *9

Answer 16

*be prepared to share knowledge to develop other employees
*exercise good judgment
*be reliable by honouring commitments and exceeding expectations
*accept accountability, don’t shift blame
*be punctual as a sign of respect
*ensure appearance matches high standards
*be punctual as a sign of respect
*ensure appearance matches high standards
*use appropriate language
*don’t gossip
*personal issues left at home

Question 17

Personal issues must not be discussed during company hours because *2

Answer 17

*it reduces productivity
*negatively impacts employee morale

Question 18

Batho Pele is framework that

Answer 18

*ensures that there is ethical and professional service delivery in public service
(People who needs them, gets them)

Question 19

Aim of Batho Pele *2

Answer 19

Ensure professional and ethical behaviour (by public servants)* to support constitutional values*

Question 20

Constitutional values regarding to Batho Pele *4

Answer 20

*using resources efficiently during service delivery
*not subscribing to discrimination/ bias - being fair
*state departments respecting citizens needs
*accepting accountability and acting transparently

Question 21

Code of ethics *3

Answer 21

*Rules that help make sound decisions
*Describes principles consider important when making decisions
*e.g - honesty, obeying laws, respecting nature, avoiding harm

Question 22

Code of conduct *3

Answer 22

*Guides actions (conduct)
*Will prevent negative behaviour
*E.g - SA, abuse of property, racism

Question 23

What do both documents do (CoE, CoC) *3

Answer 23

*ensures business uses same set of rules
*to evaluate what is acceptable
*no matter the different values individuals have

Question 24

Nepotism

Answer 24

The act of granting an advantage/position to a known person in a field

Question 25

Unethical behaviour types *9

Answer 25

*bribery, corruption , fraud *confidentiality of records *conflict of interest *insider trading *receiving gifts *intellectual property *use of company resources for personal gain *other work during current hours *whistle blowing

Question 26

How to ensure both documents (CoE, CoC) are used *6

Answer 26

*obtain staff input *manager lead by example - prescribes expectations *ensure guidelines are easy to read and understand *conduct training to help employees understand guidelines *document must be proofread and language checked *ensure employees are aware of consequences

Question 27

How to ensure both documents (CoE, CoC) are used *6

Answer 27

*obtain staff input *manager lead by example - prescribes expectations *ensure guidelines are easy to read and understand *conduct training to help employees understand guidelines *document must be proofread and language checked *ensure employees are aware of consequences

Question 28

Implications of unethical business practice *8

Answer 28

*unethical behaviour- mistrust in workplace *monkey see- negative for morale and productivity *unethical behaviour discovered - embarrassment, jail times *class action suit *reputation suffers- boycotts- less profit *fines- less money *less investors- drop in share price on JSE *more regulations- bigger demand on companies- red tape and paperwork

Question 29

Corporate governance *3

Answer 29

*Responsibility to fulfill all responsibility in an ethical manner *while balancing the interests of all stakeholders *businesses should be good citizens because: right thing to do >>> reward

Question 30

Stakeholders part of corporate governance *7

Answer 30

*shareholders *management *employees *customers *suppliers *government *broader community

Question 31

Benefits of implementing a sound corporate citizenship programme (acc to Dirk Olin) *2

Answer 31

*good image > easier for PR team *improved relations with stakeholders

Question 32

Elaborate on improved relations with stakeholders (Corporate Governance) *3x2

Answer 32

*healthier workforce with easier recruiting > since people wanna work at a place responsible towards stakeholders *investor capital > easier to raise capital *increased market share > higher satisfaction rate as bs contributed to bettering environments

Question 33

Organizational performance

Answer 33

a company's ability to use its resources and processes to achieve its goals and optimize results