Teamwork Flashcards
Mission
The reason that an organization, department, or project team exists.
Objectives:
Broad statements of a desired future condition based on what needs to be to achieved.
Goals:
Statements of specific, measurable results to be achieved in accomplishing the objectives.
Strategies:
Descriptions of specific tasks required to accomplish the goals.
Tasks:
Work assigned or taken on as part of one’s responsibilities.
Values:
A deeply held set of beliefs that guide organizational behavior
efficient
(doing things right)
effective
(doing right things)
team
is any group that is committed and organized to work together to achieve a common purpose.
Characteristics of a productive team include the following:
identical mission and goals,
a high level of quality communication,
shared leadership,
encouragement of flexibility and creativity,
freedom to make mistakes, and
a “we” rather than an “us versus them” philosophy.
Synergy
is the interaction of two or more people or teams so their combined result is greater than the sum of individual efforts. In other words, 1 + 1 = 3.
solving problems
Step 1: Identifying the Problem > Leads to > Problem Statement
2
Step 2: Examining Basic Causes > Leads to > Root Causes
3
Step 3: Evaluating Possible Solutions > Leads to > Determining Options
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Step 4: Choosing Best Solution(s) > Leads to > Action Plan
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Step 5: Implementing Solution(s) > Leads to > Desired Result
Pareto Chart
used to identify which significant factors need to be addressed first, based on a ranking of importance.
An analysis tool used for separating the few significant factors from the insignificant many.
interpersonal behaviors
persuasive — influences the thinking of others
open-minded — is impartial or unbiased; is receptive to new ideas
sensitive — shows understanding of others; anticipates how others will feel as a result of what is said or done
gregarious — expresses a personal interest in people; is sociable and easy to speak with
communicative — listens without judging; is articulate; has strong writing skills
opinionated — has courage of his or her convictions