This class was created by Brainscape user Rossana Taylor. Visit their profile to learn more about the creator.
By:
Rossana Taylor
- decks
- flashcards
- learners
Decks in this class (15)
BUSINESS ETHICS
A distinctive body of knowledge i...,
People who earn their living by p...,
A true travel professional demons...
11
cards
WRITING SKILLS
Principle of business writing tha...,
Principle of business writing tha...,
Principle of business writing tha...
13
cards
Customer service
Customer focused selling,
Situational selling,
Sales cycle
15
cards
Customer Service -real one
Moments of truth,
Value added service,
7 steps problem solving
3
cards
The Art of listening and communicating
Perception,
Selective perception,
4 communication styles
16
cards
Teamwork
Mission,
Objectives,
Goals
14
cards
Time management
Pareto principle,
Intellectual,
Parkinson s law
15
cards
Understanding Customer needs
Discretionary travel,
Nondiscretionary travel,
Incentive travel
12
cards
Prevent credit card fraud
Emv,
Acquiring bank,
Card validation code
9
cards
Planning itineraries
Fits,
Pride,
Hub and spoke
7
cards
SELLING ALL INCLUSIVES
Benefits,
Third party endorsement,
Shells
9
cards
Escorted vacations
Escorted vacation,
Independent tour,
Host vacation
14
cards
Special interest travel
One on one marketing,
Generational birth years,
Preformed groups
11
cards
Travel Insurance
Primary coverage,
Accidental death and dismembermen...,
Baggage delay
10
cards
Touring the world
Continents,
The prime meridian is a line of l...,
Both tahiti and fiji are part of ...
14
cards
More about
CTA COURSE
- Class purpose General learning
Learn faster with Brainscape on your web, iPhone, or Android device. Study Rossana Taylor's CTA COURSE flashcards now!
How studying works.
Brainscape's adaptive web mobile flashcards system will drill you on your weaknesses, using a pattern guaranteed to help you learn more in less time.
Add your own flashcards.
Either request "Edit" access from the author, or make a copy of the class to edit as your own. And you can always create a totally new class of your own too!
What's Brainscape anyway?
Brainscape is a digital flashcards platform where you can find, create, share, and study any subject on the planet.
We use an adaptive study algorithm that is proven to help you learn faster and remember longer....
Looking for something else?
Certified Travel Associate (CTA)
- 16 decks
- 1931 flashcards
- 186 learners
Decks:
Time Management, Teamwork, Business Writing Skills, And more!
CTA Program
- 15 decks
- 302 flashcards
- 82 learners
Decks:
Business Ethics, Business Writing Skills, Customer Service, And more!
Law CBE (ATT/CTA)
- 25 decks
- 653 flashcards
- 46 learners
Decks:
The Nature Of Law In The Uk, Criminal And Civil Law, Constitutional And Administrative Law, And more!
