Customer Service -real one

Question 1

Moments of truth

Answer 1

Brief opportunities that occur during a customer encounter when you have a chance to leave a lasting impression with that customer.

Question 2

Value-added service

Answer 2

Service that exceeds the expectations of your customer and enhances the perceived value of doing business with you or the company you represent.

Question 3

7 steps problem solving

Answer 3

1. Acknowledge the problem 
2 collect the facts
3 accept responsibility 
4 select the strategy
5 test
6 resolution
7 follow up