BUSINESS ETHICS Flashcards
A distinctive “body of knowledge” identified as a prerequisite to practice in the field (i.e., a license to practice).
A binding code of ethics that supports professional self-discipline and control over practice.
Universally adopted standards of practice that govern decisions and actions.
PROFESSION
people who earn their living by practicing some skill or engaging in some activity that requires expertise.
PROFESSIONAL
A true travel professional demonstrates a certain attitude and a commitment to the standards of the occupation and to the interests of the client.
PROFESSIONALISM
organizations that sell travel agent identification cards to the general public under the guise of bona fide employment
CARD MILLS
two round-trip discount tickets for less than the cost of one round-trip ticket at full fare,
back-to-back ticketing
a client who wants to go to city Y buys a ticket for a flight from city X to city Z with a connection at city Y because the fare for a ticket from city X to city Z is less than the fare from city X to city Y. The client actually ends the trip when the plane lands at city Y.
hidden-city ticketing
The question is, when so many others cut corners, shave the truth, self-deal, believe in the fast buck, and follow the crowd along the low road of least resistance, can we even afford to travel the high road of ethical behavior? Frankly, we can’t afford anything else
TAKING THE HIGH ROAD
Anything labeled “A” is something that needs your Attention Now and must be done by the end of the day.
“B” items are those that can Be Done Later, If Need Be. They can be postponed, but not for long. In a short time, they may be elevated to “A” status.
Tasks that fall into the “C” category are those that Can Wait without creating too much adversity. They eventually may become “B” or even “A” tasks.
A-B-C METHOD
are files that remind you to do something; they help you to stay alert and on top of things.
Tickler files
Principle #1
I pledge to be totally forthright and honest, objective and impartial, to all clients of all travel services and providers.
Principle #2
I pledge to represent all suppliers fairly, as well as follow all rules and policies these suppliers promulgate. Should I feel unable to do so, I will not represent that supplier.
Principle #3
I pledge to give my employer a 100 percent honest effort in maximizing the agency’s income and in following the agency’s rules and policies. Should I feel unable to do so, I will inform my employer and/or cease my employment.
Principle #4
I pledge to support my fellow office colleagues by assuming some of their work and responsibilities when they need help and treating all their clients the same way I would treat my own.
Principle #5
I pledge to increase the level of professionalism in my chosen profession by continually improving my own experience and education, by adhering to my ethical code, and by participating in activities that would aid the entire industry.
PERSONAL CODE OF CONDUCT
Moral principles of right conduct.
Ethics
