Study Guide: Management and Leadership Flashcards
Focuses on the system processes that keep the entire system working at an improved state
Theory of Constraints (TOC)
Focuses on eliminating waste
Lean
Emphasizing minimizing variability
Six Sigma
Juran trilogy focused on three philosophies
Planning, Control, Improvement
A breakthrough sequence to solve chronic problems
Quality Improvement (Juran)
Work standards that include numerical quotas do nothing to motivate the common worker and should be eliminated
Deming
Quality defined as “fitness for use”
Juran
In strategic planning, SMART means
Specific, measurable, achievable, realistic, time based
A project management technique used for resource planning
Critical Path Method (CPM)
Determining how Net Present Value (NPV) will change
Sensitivity Analysis
Keeping the team on task is main function of
Facilitator
Discussing process issues with the team is whos responsibility
Facilitator
