5. Continuous Improvement Flashcards

1
Q

Strengths of the relationships between things

A

Prioritization Matrix

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2
Q

What shaped diagram for 2 groups of info?

A

L-Shaped

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3
Q

Activity network diagrams are used to..

A

Display the amount of time needed to complete the project

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4
Q

Who is “Robust Design” most often associated with?

A

Taguchi

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5
Q

Which diagram is PDPC a variation of?

A

Tree Diagram

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6
Q

Who Created the Theory of Constraints?

A

Eliot Goldratt

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7
Q

Goal of prevention-oriented management is always to…

A

Correct problems as soon as they occur

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8
Q

Other names for Cause and Effect Diagram?

A

Ishikawa, Fishbone, 7 Ms

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9
Q

What do control charts allow for?

A

How to act in a given situation

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10
Q

Out of Control Rules

A
  1. A point outside a 3 sigma limit
  2. Two out of three successive values on the same side and 2+ std devs away from centerline
  3. Four out of five successive values on the same side and more 1+ std dev away from the centerline
  4. Eight successive values on the same side of the centerline
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11
Q

This type of graph makes it easier to see patterns

A

Histograms

Make decisions about where to focus improvement efforts
To analyze changes in distribution over time

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12
Q

Affinity Diagrams are used when…

A

Large amounts of qualitative data must be organized

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13
Q

Tree Diagrams are used to:

A

Identify actions to solve a problem or implement a solution

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14
Q

Process Decision Program Charts (PDPC) does what?

A

Shows what might go wrong

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15
Q

Table format of rows and columns that reveals the strength of relationships and the roles various individuals play

A

Matrix Diagram

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16
Q

Pictorial tool that shows relationship between problems and ideas

A

Relationship Diagrams / Interrelationship Digraphs

17
Q

A grid providing a clear representation of key data

A

Prioritization Matrices (matrix data analysis chart)

18
Q

A simplified critical path method of planning and scheduling designed to show the optimum schedule

A

Activity Network Diagrams

19
Q

Addresses all areas of an organization
Emphasizes customer satisfaction
Uses continuous improvement methods and tools

A

Total Quality Management (TQM)

20
Q

Gradual, ongoing improvement involving everyone

A

Kaizen

a. Discipline
b. Time management
c. Skill development
d. Participation and involvement
e. Morale
f. Communication

21
Q

Enabling employees to improve their work processes and their performance
More effectively meeting customer requirements in a cost-effective way

A
  1. Plan-Do-Check-Act (PDCA)
22
Q

What are the 5 phases of Six Sigma?

A
  1. Define Phase – identify the problem and set goals
  2. Measure Phase – gather data to use as baseline for process improvement
  3. Analyze Phase – identify potential root causes and which to address
  4. Improve Phase – develop and implement solutions for root causes
  5. Control Phase – evaluate and monitor the improvements
23
Q

Focuses on system improvement - “weakest link” of the system

A

Theory of Constraints (ToC)

24
Q

Corrective Action process steps (6)

A
  1. Identification
  2. Analysis of Failure
  3. Root Cause Analysis (RCA)
  4. Correction
  5. Control
  6. Effectiveness Assessment
25
Q

Robust Design steps (8)

Insensitive to uncontrollable variations

A
  1. Flow chart work processes
  2. Identify uncontrollable factors
  3. Prioritize effects of uncontrollable factors
  4. Identify work process changes
  5. Select best alternative
  6. Implement changes
  7. Monitor new work changes
  8. Standardize – hold the gains