5. Continuous Improvement

Question 1

Strengths of the relationships between things

Answer 1

Prioritization Matrix

Question 2

What shaped diagram for 2 groups of info?

Answer 2

L-Shaped

Question 3

Activity network diagrams are used to..

Answer 3

Display the amount of time needed to complete the project

Question 4

Who is “Robust Design” most often associated with?

Answer 4

Taguchi

Question 5

Which diagram is PDPC a variation of?

Answer 5

Tree Diagram

Question 6

Who Created the Theory of Constraints?

Answer 6

Eliot Goldratt

Question 7

Goal of prevention-oriented management is always to…

Answer 7

Correct problems as soon as they occur

Question 8

Other names for Cause and Effect Diagram?

Answer 8

Ishikawa, Fishbone, 7 Ms

Question 9

What do control charts allow for?

Answer 9

How to act in a given situation

Question 10

Out of Control Rules

Answer 10

1. A point outside a 3 sigma limit
2. Two out of three successive values on the same side and 2+ std devs away from centerline
3. Four out of five successive values on the same side and more 1+ std dev away from the centerline
4. Eight successive values on the same side of the centerline

Question 11

This type of graph makes it easier to see patterns

Answer 11

Histograms

Make decisions about where to focus improvement efforts
To analyze changes in distribution over time

Question 12

Affinity Diagrams are used when…

Answer 12

Large amounts of qualitative data must be organized

Question 13

Tree Diagrams are used to:

Answer 13

Identify actions to solve a problem or implement a solution

Question 14

Process Decision Program Charts (PDPC) does what?

Answer 14

Shows what might go wrong

Question 15

Table format of rows and columns that reveals the strength of relationships and the roles various individuals play

Answer 15

Matrix Diagram

Question 16

Pictorial tool that shows relationship between problems and ideas

Answer 16

Relationship Diagrams / Interrelationship Digraphs

Question 17

A grid providing a clear representation of key data

Answer 17

Prioritization Matrices (matrix data analysis chart)

Question 18

A simplified critical path method of planning and scheduling designed to show the optimum schedule

Answer 18

Activity Network Diagrams

Question 19

Addresses all areas of an organization
Emphasizes customer satisfaction
Uses continuous improvement methods and tools

Answer 19

Total Quality Management (TQM)

Question 20

Gradual, ongoing improvement involving everyone

Answer 20

Kaizen

a. Discipline
b. Time management
c. Skill development
d. Participation and involvement
e. Morale
f. Communication

Question 21

Enabling employees to improve their work processes and their performance
More effectively meeting customer requirements in a cost-effective way

Answer 21

3. Plan-Do-Check-Act (PDCA)

Question 22

What are the 5 phases of Six Sigma?

Answer 22

1. Define Phase – identify the problem and set goals
2. Measure Phase – gather data to use as baseline for process improvement
3. Analyze Phase – identify potential root causes and which to address
4. Improve Phase – develop and implement solutions for root causes
5. Control Phase – evaluate and monitor the improvements

Question 23

Focuses on system improvement - “weakest link” of the system

Answer 23

Theory of Constraints (ToC)

Question 24

Corrective Action process steps (6)

Answer 24

1. Identification
2. Analysis of Failure
3. Root Cause Analysis (RCA)
4. Correction
5. Control
6. Effectiveness Assessment

Question 25

Robust Design steps (8)

Insensitive to uncontrollable variations

Answer 25

1. Flow chart work processes
2. Identify uncontrollable factors
3. Prioritize effects of uncontrollable factors
4. Identify work process changes
5. Select best alternative
6. Implement changes
7. Monitor new work changes
8. Standardize – hold the gains