Pre-Test

Question 1

Identification and management of processes and the interactions among processes

Answer 1

Process-Based Quality Management

Question 2

Processing customer returns, complaints, warranty claims, and recalls are included in which type of cost?

Answer 2

External Failure Costs

Question 3

When are audit conclusions and findings are first officially disclosed?

Answer 3

Exit Meeting

Question 4

What are the primary ISO guidance standards?

Answer 4

9000 & 9004

Question 5

The maximum variability in results

Answer 5

Reproducibility

Question 6

The chance that the consumer will accept a lot that is as bad as the limiting quality (LQ)

Answer 6

Consumer Risk

Question 7

The worst possible average quality

Answer 7

Average outgoing quality limit

Question 8

Implies variability across operators is consistent

Answer 8

Reproducibility

Question 9

Angular measurement instruments include

Answer 9

Sine Bars

Question 10

The variation between a known standard across the low and high end of the gauge

Answer 10

Linearity

Question 11

If lack of repeatability is large in comparison to reproducibility

Answer 11

Part variation may be excessive

Question 12

The risk that if a producer makes a lot that has a fraction defective equal to the specified AQL there is a risk that the lot will be rejected

Answer 12

Producers risk

Question 13

Linear measurement instruments include

Answer 13

Caliper

Question 14

Next step after identifying root cause

Answer 14

Test root causes

Question 15

Pareto principle 1950

Answer 15

Deming

Question 16

Developing an Actvity Network Diagram does NOT require knowledge of ______

Answer 16

Specific personnel assignments

Question 17

PDCA cycle associated with these two people

Answer 17

Deming and Juran

Question 18

Best tool to record and compile data to show patterns and trends over time

Answer 18

Check sheet

Question 19

Tool that’s recommended for detailed planning

Answer 19

PDPC

Question 20

Statistical process control considers quality to be:

Answer 20

Minimum deviation from a target

Question 21

Simple linear regression involves which two factors

Answer 21

Intercept and Slope

Question 22

When is a Paired Comparison Test used?

Answer 22

For logical pairing between the observations of two samples

Question 23

Most useful for indicating overall state of the process

Answer 23

Conformance to specifications and statistical control

Question 24

1st step in statistical hypothesis testing

Answer 24

Define the statistical problem

Question 25

Used to determine difference among population parameters using sample statistics

Answer 25

Inferential study

Question 26

Used to calculate confidence interval on population variance or population standard deviation

Answer 26

Chi Square

Question 27

Both np and p-charts…

Answer 27

based on the binomial distribution

Question 28

A number derived from sample data in some useful way

Answer 28

Statistic

Question 29

Testing ratio of two population variance

Answer 29

F distribution

Question 30

Testing population variance against a known or assumed value

Answer 30

Chi Square

Question 31

When sampling is without replacement (And classified as good or bad)

Answer 31

Hypergeometric

Question 32

In order for process capability index to be accurate this must be true

Answer 32

Specification limits must reflect actual requirements in the marketplace