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Quality Engineer > 1. Management and Leadership > Flashcards

1. Management and Leadership Flashcards

1
Q

What are the 5 stages of Benchmarking

A
  1. Evaluate
  2. Measure
  3. Study
  4. Implement
  5. Measure
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2
Q

What does S.W.O.T. stand for?

A

Strengths, Weaknesses, Opportunities, Threats

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3
Q

What does PERT (charts) stand for and what does they do?

A

Program Evaluation and Review Technique

Reduces time and costs

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4
Q

What are Gantt Charts used for?

A

Time required for each part of a project

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5
Q

What is the Critical Path Method?

A

Longest Timeline for project complete

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6
Q

What are the 5 elements of Quality Information System?

A
  1. Inputs - online systems and batch systems
  2. Data Analysis - processing
  3. Offline Analysis - testing
  4. Output - reports
  5. Audit
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7
Q

What are the Quality Management Principles?

A 
Customer Focus
Leadership
Involvement of People
Process Approach
System Approach to Management
Continual Improvement
Factual Approach to Decision Making
Mutually Beneficial Supplier Relationships
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8
Q

Name tools for team-based decision making?

A 
Brainstorming
Nominal Group Technique
Force-Field Analysis
Multi-Voting
Conflict Resolution
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9
Q

What is Quality Function Deployment

A

Customer vs Product.

Bossert - “House of Quality”

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10
Q

4 Quality Eras by Garvin

A
  1. Inspection
  2. Statistical Control
  3. Quality Assurance
  4. Strategic Management
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11
Q

What is Lean?

A

Removal of waste

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12
Q

What is Six Sigma?

A

99.9997% error free business initiative

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13
Q

What is the Theory of Constraints?

A

The weakest link

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14
Q

Statistical Process Control (SPC) - Name 2 people associated with it

A
  1. Walter Shrewhart

2. W. Edwards Deming

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15
Q

Which methods are associated with Walter Shrewhart?

A

Control Charts

After-the-fact inspection

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16
Q

Which method is associated with W. Edwards Deming?

A

Design and Production

17
Q

What are Top Managements Responsibilities (4)?

A
  1. Q9001:2000
  2. Objectives
  3. Goals
  4. Initiatives
18
Q

Name 3 parts of Information Systems?

A
  1. Operations Support
  2. Strategic Analysis
  3. Day-to-day Decision Making
19
Q

Define Desired Quality (Kano)

A

What the customer experiences as the result of products having additional features and benefits that add value

20
Q

Name 3 Benchmarking Levels (Westcott)

A
  1. Functional
  2. Competitive
  3. Generic
21
Q

What is the first step of effective organizational change? (Kotter)

A
  1. Establish a sense of urgency
22
Q

Who used SPC in the US War Department?

A

W. Edwards Deming

Quality Engineer (16 decks)

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