2. The Quality System Flashcards
Which type of audit examines the form, fit and function of the completed item?
Product Audit
Which method is used to approximate hidden and long-term costs? (Taguchi)
Quality Loss Function (QLF)
What are the 4 Core ISO Standards?
- 9000
- 9001
- 9004
- 19011
What determines if implementation of a quality cost system is effective?
Data and analysis are translated into change
How is a results level of training evaluation best measured?
data related to productivity, turnover, rejects, etc.
What do the following steps reference?
Establish Document Implement Maintain Continually Improve
Implementation of a Quality System
What is the key to obtaining senior management acceptance of a quality cost initiative?
Financial gains of the project
Which type of audit assesses the compliance with rules and procedures and whether they are effectively meeting their pre-established goals and objectives?
Management Audit
How do adults differ from children in learning?
Adults need to see a use for what they learn
ISO 9000
Quality Management Systems - Vocabulary and Fundamentals (Suggestive)
ISO 9001
Quality Management Systems – Requirements (Prescriptive)
ISO 9004
Quality Management Performance Improvements (Suggestive)
ISO 19011
Guidelines for Auditing Management Systems
ANSI/ISO/ASQ Q9000:2005 - Documentation
Name Examples - (4)
- Product Conformity
- Repeatability & Traceability
- Provision of Objective Evidence
- Evaluation of Effectiveness of the QMS
Pareto Principle says that…
80% of problems are often created by 20% of causes
Elements of Quality System (3)
- Planning
- Control
- Improvement
Standard Types (4)
- Conformance - Prescriptive
- Guidance - Suggestive
- Regulatory - Law
- Consensus - Voluntary
Malcolm Baldrige National Quality Award for.. Name examples (7)
Leadership Strategic Planning Customer and Market Focus Information and Analysis Work Force Focus Process Management Results
Audit Classification
Purpose (compliance, regulatory, or management)
Focus (product, process, or system)
Auditors and auditees
Types of Audits
Product Process Management (System) Registration (Certification) Compliance (Regulatory) Adequacy
Corrective Action Request (CAR)
The finding Short-term actions Root cause of problem Long-term action Timeframe and responsibilities Metrics to determine effectiveness of corrective action
Preventative Actions - Name 5 examples
Failure Mode and Effects Analysis (FMEA) Fault Tree Analysis (FTA) Statistical Process Control (SPC) Internal Auditing Product Design
Cost Categories (3)
Prevention Costs
Appraisal Costs
Failure Costs
Taguchi’s QLF Principles (4)
Cost cannot be reduced without affecting quality
Quality can be improved without affecting cost
Cost can be reduced by improving quality
Cost can be reduced by decreasing variation
Phases of a Training Program
Analysis Design Development Implementation Evaluation
Key Elements of Training Program
Needs Analysis
Curricula and Materials
Determining Effectiveness
Total Quality (5 Trends) - Goetsch and Stanley Davis
Quality of Existing Labor Force Global Competition Rapid Change Need for Technology Transfer Changing Demographics
