Structure of the HR Function Flashcards
Agreement defines the output customers can expect—for example, the services HR will provide a function (e.g., self-service portals, dispute resolution), the normal time frames for results (e.g., in filling job openings), or HR responsiveness to customer queries and complaints (e.g., quickly correcting errors in pay or benefits).
A service-level agreement (SLA)
Compliance issues are greater in which function of an organization?
Operations
Which function of a Org. need to build a culture of collaboration and innovation through, for example, creating career development paths for non-managers, revising job descriptions to reduce bureaucratic burdens?
R&D
What is a Related—but not identical—to the shared service center, which delivers savings and increased productivity by locating similar, more transactional processes in one location.
center of excellence (COE)
Strategic HR Audit
Focuses on the strengths and weaknesses of systems and processes to determine whether they align with the HR departmental and/or the organizational strategic plan
Best practices HR Audit
Helps the organization maintain or improve a competitive advantage by comparing its practices to those of employers identified as having exceptional HR practices
Function-specific HR Audit
Focuses on a specific area in the HR function (e.g., payroll, performance management, records retention, etc.)
The responsibility of marketing is often described as managing the 4 Ps
Price, product, promotion, and place
Which tasks should an HR department outsource in order to focus on strategic activities? They are low in strategic value and can be effectively outsourced to third-party vendors
Benefits and payroll administration
A strategy focuses on getting products/services in front of customers. For example, companies may have showrooms or create a strong point-of-sales presence at the retail level.
A “push” strategy
A strategy attracts customers to the product. An example of this is the carbonated drinks industry, which invests heavily in advertising and promotion to create brands and boost sales.
A “pull” strategy
Compliance issues are greater in which function of an Organization, and HR helps prepare managers and supervisors for these responsibilities and performs many compliance activities, such as delivering and documenting safety training and reporting and documenting workplace accidents and conditions.
Operations
