Organizational Effectiveness and Development

Question 1

What does focuses on the structure and functionality of the organization to increase the long- and short-term effectiveness of people and processes?

Answer 1

Organizational effectiveness and development (OED)

Question 2

Which term refers to an organizational management discipline used to maintain and grow organizational effectiveness and efficiency through planned interventions.

Answer 2

organizational development (OD)

Question 3

What does an intervention include?

Answer 3

both the tools used to examine the issue and the change or solution that will be implemented.

Question 4

What is the OED interventions identify and correct potential problems before they begin affecting performance.

Answer 4

Proactive Interventions

Question 5

Which interventions make changes that bring an organization back on course toward its strategic goals.

Answer 5

Remedial Interventions

Question 6

Assessing OED Interventions

Answer 6

1. The most important measure of success is the degree to which the intervention has improved the organization’s ability to attain its strategic goals. 2. The client’s perception of the experience is also an important part of the assessment. 3.HR should assess its own effectiveness and efficiency in conducting the intervention.

Question 7

Which term refers to the number of individuals who report to a supervisor.

Answer 7

Span of control

Question 8

Which term refers to the line of authority within an organization

Answer 8

Chain of command

Question 9

Which term refers to the extent to which rules, policies, and procedures govern the behavior of employees in the organization

Answer 9

Formalization

Question 10

Which type of organization tends to be highly specialized, hierarchical, and formal

Answer 10

A mechanistic organization

Question 11

Which type of organization tends to be less distinct and there are fewer levels of decision makers and a more flexible approach to structures and rules

Answer 11

an organic organization

Question 12

Which unit are work groups that conduct the major business of the organization, such as the production or marketing functions.

Answer 12

Line units

Question 13

Which unit assist the line units by performing specialized services for the organization, such as accounting or HR.

Answer 13

Staff units

Question 14

What is a RACI matrix? The chart can be a helpful exercise when an organization is restructuring or introducing new activities or processes.

Answer 14

RACI stands for responsible (R), accountable (A), consult (C), and inform (I). For any given activity, individuals will be assigned a certain role.

Question 15

What are the three basic types of roles individuals play within groups?

Answer 15

Task roles, Social roles and Dysfunctional roles

Question 16

What are the four stages of group or team development defined by Bruce Tuckman?

Answer 16

Forming, Storming, Norming, Performing