Employee Engagement and Retention Flashcards
a broader concept than employee satisfaction, commitment, and morale
Employee engagement
An undesirable form of engagement, where employees appear engaged, for example, by working longer hours and even responding as such in engagement surveys, but are not actually engaged.
transactional engagement
Towers Watson defines well-being as encompassing three different aspects of employee health
Physical; Psychological; Social
the ability to keep talented employees in the organization. Organizations aspire to keep high performers and to exit the low performers
Retention
Retention strategies start with which stage?
with the organization’s branding and recruitment efforts
an instrument used to collect and assess employee attitudes on and perceptions of the work environment.
employee survey
Employee surveys are sometimes broken into which three categories?
Employee attitude surveys; Employee opinion surveys; Employee engagement surveys
Ideally, a stay interview should be conducted by whom?
by the employee’s manager
What is any part of the selection process that provides an applicant with honest and complete information about a job and the work environment—a clear picture of what a job will be like if the applicant is hired?
realistic job preview (RJP)
When determining how many employees remained employed for the entire measurement period, who should be inlcuded as remained employees.
only those employees who were employed on both the first and last days of the period.
Employee opinion surveys focus on the opinions of employees related to what?
work processes, such as cross-training programs, safety programs, or recognition plans
Which is a primary reason that organizations may not excel at performance management?
The organizational systems, strategies, and philosophies are not aligned.
Which work relationships are most closely tied to creating and sustaining employee engagement?
Manager-employee relationships
Surveys can be conducted between annual surveys and usually focus on specific issues or specific populations of employees.
Pulse surveys
