Stakeholders Flashcards
What is a stakeholder?
A person or group of people who have an interest in the success of an organisation.
What is an internal stakeholder?
Those who work inside the business or have financed a business (e.g. employees, manager, shareholders)
What is an external stakeholder?
Those who are outside the business but have an interest in its success (e.g. government, suppliers, banks)
What is stakeholder interest?
This is what the stakeholder wants from the business- it’s the reason they’re a stakeholder (e.g. an employee wants to receive a fair wage for their work)
What is stakeholder influence?
These are the actions that a stakeholder can take which will affect a business (e.g. an amployee could offer good/bad customer service)