Stakeholder management

Question 1

Stakeholder management

Answer 1

Identify stakeholders (Initiating)
Plan stakeholders engagement (Planning)
Manage stakeholders engagement (Executing)
Monitor stakeholders engagement (Monitoring & controlling)

Question 2

Identify stakeholders (Initiating) 1st

Answer 2

-identifying people, group, organization 會影響個Project
-Appropriate focus for each stakeholders

Output:
Stakeholder register

-Identification information (Name, position, role)
-Assessment information ( major requirement, main expectation)
-Stakeholder classification (internal/external , supporter, neutral… )

Question 3

Identify stakeholders (Initiating) 1st
Stakeholder analysis models

Answer 3

1. Power/interest grid ( 權力& level of interest)
2. Power/influence grid ( 權力& active involvement)
3. Influence/impact grid ( involvement & ability of affect the project)
4. Salience model ( 權力, urgency and legitimacy合法性)

Question 4

Plan stakeholders engagement (Planning) 2nd

Answer 4

-Developing appropriate strategies to engage with stakeholder

Output:
Stakeholder engagement plan

-Current vs desired engagement level of stakeholders
-Stakeholder communication requirement
-time frame and frequency
-Method for updating stakeholder engagement plan

Question 5

Plan stakeholders engagement (Planning) 2nd
Analytical techniques

Answer 5

Classification for stakeholder engagement level

1. Unaware
2. Resistant
3. Neutral
4. Supportive
5. Leading

Stakeholder engagement assessment matrix
Current vs desired engagement level

Question 6

Manage stakeholders engagement (Executing) 3rd

Answer 6

-Working with stakeholders to meet their expectations
-increase support, min. resistance
-address potential concerns
-Clarifying & resolving issues

Output:
Document updates ( including change log)