SOP Timeline

Question 1

Takeoff Timeline?

Answer 1

1. webCIS
2. Preflight Briefing
3. Board
4. PSC
5. PSC callback
   CSM: CC equipment callback hello high + pink light
   CC: Door number, name, EE and SC complete, door OPEN/ARMED/DISARMED (330/380 - pin inserted)
6. Boarding prep
7. Preboarding PA
   CSM: CC, please get ready to welcome our customers
8. Boarding (possibly refuelling)
9. Pre Door Closure PA
   CSM: CC, prepare for departure
10. Final Door Closure - STERILE FD COMMENCES
    CSM: CC, the final door is now closed
11. Door Arming and Crosscheck (stairs or aerobridge removed)
    CSM: CC, ARM doors and cross check
    CSM callback
    CC: DN, N, door ARMED and cross checked
    (CC: DN, N, door problem)
12. Safety Demo
13. Final Cabin Check / 2 Person Galley check
14. Cabin Secure Callback
    CSM callback
    CC: DN, N, cabin (and galley) secured for takeoff
    CSM: CC, commence silent review
    STERILE CABIN AFTER SILENT REVIEW
15. Takeoff Roll - NO CONTACT COMMENCES + STERILE CABIN COMMENCES (commences after callback)
16. AC Airborne - NO CONTACT ENDS
17. Seatbelt Sign Off - STERILE FD ENDS + STERILE CABIN ENDS

Question 2

Anticipated Turbulence?

Answer 2

1. CSM talks to CC - CC secures cabin
2. Seatbelt sign illuminates 1 min before turb - take jumpseat
3. Seatbelt PA
   FC: All passengers and crew be seated and fasten seat belts
4. CSM callback
   CC: DN, N, seated and secured

Question 3

Unanticipated Turbulence?

Answer 3

1. Seatbelt PA
   FC: All passengers and crew be seated and fasten seat belts
   CC have 1 min to secure cabin and return to jumpseat
2. CSM callback
   CC: DN, N, seated and secured (any other relevant info)

Question 4

Unanticipated Turbulence (Immediate Safety Hazard)?

Answer 4

1. Seatbelt PA
   FC: All passengers and crew be seated and fasten seat belts IMMEDIATELY
   CC lock carts and secure in nearest seat or wedge in aisle
2. CSM callback
   CC: DN, N (and cabin report)

Question 5

Landing Timeline?

Answer 5

1. Prepare cabin PA (10 mins before landing) - STERILE FD COMMENCES
   FC: CC, prepare the cabin for landing
2. Seatbelt Sign On STERILE CABIN COMMENCES
   CSM: All customers and crew must now be seated for landing with their seatbelt fastened
3. Final Cabin Check / 2 Person Galley check (1 min)
4. CSM callback
   CC: DN, N, cabin (and galley) secured for landing
   CSM: CC commence silent review (stay on line till callback ends)
5. Exit Sign Illuminates (Landing gear extends) - NO CONTACT COMMENCES
6. AC Stops / Turns Off Active Runway - NO CONTACT ENDS
7. Disarm Door PA
   FC: CC DISARM doors and crosscheck
   CSM Callback
   CC: DN, N, door DISARMED and cross checked
   (DN, N, door problem)
8. AC at Terminal (Doors disarmed and seatbelt signs off) - STERILE FD ENDS + STERILE CABIN ENDS
9. Disembarkation Position
10. Inspect all Baggage Removed / SC / Pax Have Left AC