Human Factors (Practice Quiz) Flashcards
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The aim of Human Factors is to:
Optimise the relationship between the human operator and the environment, procedures, technology and other people
According to the Reason (Swiss Cheese) Model, the four failure areas that can contribute to an incident/accident are:
Organisational, Task/Environment, Individual/Team, Absent/Failed Defences
You arrive late to the aircraft and decide not to conduct your emergency equipment and security check in order to save time, this would be an example of:
A violation
What type of behaviour is unacceptable under a just culture?
Reckless
Communication is the foundation for the four Non-Technical Behaviors. Name these four behaviours:
Situational Awareness, Decision Making, Teamwork, Leadership and Managerial Skills
When communicating concern, a tool you can use is RAISE, this stands for:
Relay information
Ask if they are aware
Indicate concern
Solution - offer a solution
Emergency language
What communication style allows us to state our own needs clearly but doesn’t put others down?
Assertive
What stage of team development (Tuckman’s model) is a team in when they first meet or come together?
Forming
Sometimes a group puts a higher priority on being accepted as part of the group than on independant thinking and they don’t challenge ideas or consider them critically, this is called:
Group Think
Two methods of decision making were discussed in this course. Which one uses logical thinking processes to analyse a problem; weighting information and calculating an optimal choice?
Analytical
Sometimes humans are biased in their decision making. Favouring information that confirms your original point of view rather than weighing information objectively is known as:
Confirnmation bias
What are the three levels of situational awareness?
Perception, Understanding, Anticipation
Which of the following are potential stressors:
Starting a new job, Excessive heat in the cabin AND Sick family member
A crew member considers himself Unfit for Duty due to fatigue, as he would not be able to perform safety related duties as required, he:
Must not operate. He should call operations and inform them that he is unfit for duty due to fatigue.
In which of the following situations could a crew member use Non-Technical behaviours?
On a normal non-eventful flight, Speaking up about a safety hazard AND Evacuating an aircraft
