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Qantas Cabin Crew > Human Factors > Flashcards

Human Factors Flashcards

1
Q

What does GRADE stand for?

A

Gather (as much information as you can)
Review (what info is relevant)
Analyse (weigh up info)
Decide (on best strat/solution)
Evaluate (is strat/solution effective? - do you need to change the plan?)

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2
Q

What are the three levels of situational awareness?

A

Percieving (what is going on around you)
Understanding (implications of what you have recieved)
Anticipating (predicting what may happen next)

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3
Q

What are two types of decision making?

A
  1. Analytical
  2. Intuitive
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4
Q

What are the Z matrix priorties?

A
  1. Important and Urgent
  2. Important and Not Urgent
  3. Not Important and Urgent
  4. Not Important and Not Urgent
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5
Q

Types of stress?

A
  1. Acute (situational/inside job)
  2. Chronic (long term/several underlying factors)
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6
Q

4 pillars of wellbeing?

A
  1. Mental
  2. Emotional
  3. Physical
  4. Behavioral
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7
Q

What are the Non-Technical Observable Skills?

A
  1. Situational awareness
  2. Workload management
  3. Decision making
  4. Teamwork
  5. Commincation technique
  6. Leadership and managerial skills
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8
Q

Workplace stress management techniques?

A
  1. STAR
  2. ESMS (everyday stress management strategies)
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9
Q

Types of SOP violations?

A

Error - slips, laspes and mistakes (unintentional, accidents more likely)
Violation (intentional, lack of understanding extent)

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10
Q

4 levels of the Reason Model?

A
  1. Organisational factors
  2. Workplace/environment
  3. Person (individual)/team
  4. Absent/failed defences
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11
Q

Define Just Culture?

A

Fair, consistent, aim of learning + improving safety

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12
Q

Principles of a Just Culture?

A
  1. Actively seek out risk (awareness before harm)
  2. Support a learning culture (feel comfortable reporting)
  3. Manage employee behaviour (clear boundaries and consistent disipline)
  4. Focus on fixing system (rather than individuals, helps prevent accidents)
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13
Q

3 types of accident causing behavior?

A
  1. Human Error - Don’t choose to do
  2. At Risk - Chose to do w/o recognising risk
  3. Reckless - Continously choosing to regard risk w/o a good reason
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14
Q

4 types of coms styles?

A

Good:
Own needs - Assertive
Others needs - Supportive
Bad:
Own needs - Aggressive
Others needs - Submissive

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15
Q

RAISE stands for?

A

Relay info
Ask if aware (need clarification)
Indicate concern
Solution (offer solution)
Emergency language

R and A = Green/inquiry
I and S = Orange/concern
E = Red/emergency

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16
Q

What is the Tuckman model and order?

A
  1. Forming
  2. Storming
  3. Norming
  4. Performing
  5. Adjorning
17
Q

What is leadership defined as?

A
  1. Ability to influence others
  2. Achieve objectives by setting direction

Qantas Cabin Crew (19 decks)

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