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comms theory > SMALL GROUP & ORGANIZATIONAL COMMUNICATION > Flashcards

SMALL GROUP & ORGANIZATIONAL COMMUNICATION Flashcards

1
Q

types of small groups

A

primary groups, secondary groups, activity groups, personal growth groups, learning groups, problem solving groups

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2
Q

primary groups

A

close knit, long term (family, close friends)

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3
Q

secondary groups

A

task orientated, less intimate (work teams, committees)

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4
Q

activity groups

A

shared hobbies or interests (sports teams, book clubs)

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5
Q

personal growth groups

A

self-improvement, emotional support (therapy, AA)

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6
Q

learning groups

A

acquire knowledge or skills (study groups, workshops)

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7
Q

problem solving groups

A

specific issues or goals (project teams, community action groups)

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8
Q

Stages in Tuckman’s model of group formation (5)

A

forming, storming, norming, performing, adjourning

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9
Q

characteristics of individual group roles (5)

A

group leader, compromiser, dominator, devil’s advocate, malcontent

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10
Q

assumptions of adaptive structuration theory

A
  • groups and organizations are produced and reproduced through actions and behaviors
  • communication rules service as both the medium for, and the outcome of, interactions
  • power structures are present in organizations and guide the decision-making process
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11
Q

rules

A

general routines that the group has or follows in accomplishing its goals

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12
Q

resources

A

the power that actors bring to the group

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13
Q

allocative resources

A

tangible assets; control over material or financial resources

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14
Q

authoritative resources

A

intangible assets; influence over people, ideas, and decision-making

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15
Q

agency/agent

A

human activity is the source that creates and recreates the social environment in which we exist

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16
Q

reflexivity

A

a person’s ability to monitor his or her actions or behaviors

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17
Q

duality of structure

A

the concept that people create and maintain structures through their behaviors, but those same structures influence how people act within a group or society

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18
Q

social integration

A

the reciprocity of communication behaviors among persons in interactions and form expectations for future interactions base on previous behavior

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19
Q

discursive consciousness

A

awareness of actions that can be explained or described in words

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20
Q

practical consciousness

A

awareness of actions that you perform automatically without thinking

21
Q

normative influence

A

occurs when people act or behave in a way due to desire to preserve group harmony and receive positive evaluations from others

22
Q

normative influences are strongest when…

A

tasks is ambiguous, decisions are public, decisions must be unanimous, the group leader is powerful and directive

23
Q

informative influence

A

occurs when people have the goal of making high quality decisions or task performance

24
Q

informative influence is strongest when…

A

decisions are ambiguous, decisions are private, decisions are based on majority rule, there is no powerful leader

25
Q

conversion

A

submitting or relenting to an alternate opinion because you now believe that alternate opinion to be true

26
Q

conformity

A

submitting or relenting to an alternate opinion even though you believe that alternate opinion to be false

27
Q

groupthink

A

a pattern of deliberation that group members use when their desire for unanimity overrides their motivation to assess all available plans of action

28
Q

characteristics of group think

A

ignore all dissenting opinions, suppress conflict just to get along, fail to consider all solutions

29
Q

antecedent conditions of group think

A

group cohesiveness, group insulation, lack of impartial leadership, lack of decision making procedures, similarity of group members, internal and external stress

30
Q

symptoms of group think

A

overestimation of the group, closed-mindedness, pressures toward uniformity

31
Q

four functions of effective decision making

A
  • require oversight & control
  • embrace whistleblowing
  • allow for objection
  • balance consensus & majority rule
32
Q

characteristics of organizations

A

goal directed behavior, coordinated actions, information sharing, decision making, human relationships

33
Q

three perspectives of organizational communication

A

functional/traditional, interpretive, critical

34
Q

functional/traditional perspective

A

understand organizations through the eyes of an effective manager

35
Q

interpretive perspective

A

understand organizations through the eyes of its members

36
Q

critical perspective

A

understanding organizations through the eyes of marginalized members

37
Q

characteristics of organizational culture

A
  • Organizational culture is a system of shared meaning and the essence of organizational life
  • Organizational culture is an intricately designed web of associations
  • Organizational members must adapt their communication behaviors to fit within the overall organizational culture
38
Q

assumptions of organizational culture theory

A
  • Members create and maintain a shared sense of organizational reality
  • The use and interpretation of symbols are critical to an organization’s culture
  • Cultures vary across organizations
39
Q

symbols of organizational culture

A

physical (logos), behavioral (traditions), verbal (slogans)

40
Q

stories of organizational culture

A

corporate stories, personal stories, collegial stories (social norms/work dynamics)

41
Q

cultural performances of organizational culture

A

ritual performance, passion performance, social performance, political performance, enculturation performance

42
Q

three types of organizational networks

A

centralized, chained, decentralized

43
Q

centralized network pros/cons

A
  • Pros: efficient for simple tasks, takes advantage of competent leader, central person is satisfied
  • Cons: Non-central members are less satisfied, central person could be overloaded, limits inventiveness
44
Q

chained network pros/cons

A
  • Pros: extends membership inputs to the group, reduces unnecessary participation of specialized members
  • Cons: potential for miscommunication is high, peripheral members are less committed
45
Q

decentralized network pros/cons

A

Pros: increased satisfaction, increased inventiveness, better performance on complex tasks
Cons: time-consuming

46
Q

Assumptions of the communicative constitution of organizations theory

A
  • Communication is what brings organizations into existence
  • organizational practices arise from the daily interactions of the organization’s members
  • constitution: communication that calls organization into being
47
Q

equivocality

A

the extent to which organizational messages are uncertain, ambiguous, or unpredictable

48
Q

organizational information theory assumptions

A
  • human organizations exist in an informational environment
  • the information an organization receives differs in terms of equivocality
  • human organizations engage in information processing to reduce equivocality of information

comms theory (22 decks)

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