chapter 19: organizational cultural theory

Question 1

organizational culture theory (OCT)

Answer 1

theory that views organizations as unique cultures created by shared values, symbols, and communication patterns

Question 2

organizational culture

Answer 2

the essence of organizational life

Question 3

thick description

Answer 3

explanation of the layers of meaning in a culture

Question 4

field journal

Answer 4

personal log to record feelings about communicating with people in a different culture from one’s own

Question 5

performance

Answer 5

metaphor suggesting that organizational life is like a theatrical presentation

Question 6

ritual performances

Answer 6

regular and recurring presentations in the workplace

Question 7

personal rituals

Answer 7

routines done at the workplace each day

Question 8

task rituals

Answer 8

routines associated with a particular job in the workplace

Question 9

social rituals

Answer 9

routines that involve relationships with others in the workplace

Question 10

organizational rituals

Answer 10

routines that pertain to the organization overall

Question 11

passion performances

Answer 11

organizational stories that employees share with one another

Question 12

social performances

Answer 12

organizational behaviors intended to demonstrate cooperation and politeness with others

Question 13

political performances

Answer 13

organizational behaviors that demonstrate power or control