SM-Grievance Procedure PN394a

Question 1

Levels of decision making - informal stage/formal stage

Appeal stage

Answer 1

No lower than WM/FRS C

No lower than GM/FRS E

Question 2

Informal stage -

Formal stage - timings too

Answer 2

Employees should be informed that if they have a grievance relating to their employment they should discuss it with their line manager

If the employee is not satisfied with the reply they may proceed to the next stage. This must then be set out in writing. They can bring in a union rep or work colleague if they wish.
The line manager should hear the grievance within 7 days. The employee will be given a written decision with reasons within 7 days, explaining the decision.

Question 3

Appeal stage and timings

Answer 3

Employee still dissatisfied they may appeal within 7 days in writing. This should be heard within 7 days by the next highest level of management who have the authority to review and change the original decision. Their decision with reasons must also be in writing. Written decision to employee within 7 days.
If employee dissatisfied and the issue has been identified as being one of a serious nature then the grievance shall be reviewed at the corporate level appropriate to the issue.