Slides Flashcards
What are the 3 attributes of motivation?
Intensity
Persistence
Direction
study multiple needs together
Holistic approach
Influence of social dynamics, not just instinct
Humanistic Perspective
Self actualization, positive Organizational Behaviour
Positive Perspective
When reinforcer (consequence) is introduced the behaviour is increased/maintained
Positive reinforcement
When introduced, the frequency or probability of the behaviour decreases.
Punishment
When this consequence is removed, the behaviour is increased/maintained
Negative Reinforcement
Behaviour decreases when no consequence occurs
Extinction
What are some stengths of Organizational Behaviour modifications?
- Straightforward and easy to understand
- can be used in creative ways
What are some criticisms of Organizational Behaviour Modifications?
- Reward inflation
- Might be too erratic
- Doesn’t take cognition into account
How to increase Effort to Performance (e to p) expectancies?
- Hire, Train and match people to job requirements
- Provide role clarity and sufficient resources
How to increase Performance to outcome (P to O) expectancies?
- Measure performance accurately
- Explain how rewards are linked to performance
How to increase outcome valences?
- Ensure that rewards are valued
- Individualize rewards
- Minimize countervalent outcomes
Which four perspectives is organizational effectiveness a composite of?
- Open Systems
- Organizational Learning
- High Performance Work Practices
- Stakeholder
What are the most cited High Performance Work practices?
- Employee Involvement
- Job Autonomy
- Competence Development
- Performance/Skill based rewards
Why is presenteeism a problem?
- Can reduce productivity
- Reduces health
- Reduces safety behaviour
Why does presenteeism occur?
- Low job security
- Lacking benefits (e.g. sick leave pay)
- High centrality
What are some reasons someone might have a higher moral sensitivity?
- Expertise
- Previous dilemma experience
- Empathy
- Ethical self-concept
- Mindfulness
How to support ethical behaviour?
- Corporate code of ethics
- Educate and test employees’ ethical knowledge
- Systems for communicating/Investigating wrongdoing
- Ethical culture and ethical leadership
What are the four selves of the self concept model?
- Social self
- Self-enhancement
- Self - Verification
- Self - Evaluation
What are some benefits of mindfulness?
- Dampens negative emotions
- Generates positive emotions
- Improves emotional regulation
- Manages stress
What are some downsides to surface acting that could occur?
- Burnout
- Diminished service quality
- Perceived inauthenticity
What are some benefits of high self-esteem?
- Less influenced by others
- More persistent
- More logical thinking
