Slides

Question 1

What are the 3 attributes of motivation?

Answer 1

Intensity
Persistence
Direction

Question 2

study multiple needs together

Answer 2

Holistic approach

Question 3

Influence of social dynamics, not just instinct

Answer 3

Humanistic Perspective

Question 4

Self actualization, positive Organizational Behaviour

Answer 4

Positive Perspective

Question 5

When reinforcer (consequence) is introduced the behaviour is increased/maintained

Answer 5

Positive reinforcement

Question 6

When introduced, the frequency or probability of the behaviour decreases.

Answer 6

Punishment

Question 7

When this consequence is removed, the behaviour is increased/maintained

Answer 7

Negative Reinforcement

Question 8

Behaviour decreases when no consequence occurs

Answer 8

Extinction

Question 9

What are some stengths of Organizational Behaviour modifications?

Answer 9

• Straightforward and easy to understand

- can be used in creative ways

Question 10

What are some criticisms of Organizational Behaviour Modifications?

Answer 10

• Reward inflation
• Might be too erratic
• Doesn’t take cognition into account

Question 11

How to increase Effort to Performance (e to p) expectancies?

Answer 11

• Hire, Train and match people to job requirements

- Provide role clarity and sufficient resources

Question 12

How to increase Performance to outcome (P to O) expectancies?

Answer 12

• Measure performance accurately

- Explain how rewards are linked to performance

Question 13

How to increase outcome valences?

Answer 13

• Ensure that rewards are valued
• Individualize rewards
• Minimize countervalent outcomes

Question 14

Which four perspectives is organizational effectiveness a composite of?

Answer 14

• Open Systems
• Organizational Learning
• High Performance Work Practices
• Stakeholder

Question 15

What are the most cited High Performance Work practices?

Answer 15

1. Employee Involvement
2. Job Autonomy
3. Competence Development
4. Performance/Skill based rewards

Question 16

Why is presenteeism a problem?

Answer 16

• Can reduce productivity
• Reduces health
• Reduces safety behaviour

Question 17

Why does presenteeism occur?

Answer 17

• Low job security
• Lacking benefits (e.g. sick leave pay)
• High centrality

Question 18

What are some reasons someone might have a higher moral sensitivity?

Answer 18

• Expertise
• Previous dilemma experience
• Empathy
• Ethical self-concept
• Mindfulness

Question 19

How to support ethical behaviour?

Answer 19

• Corporate code of ethics
• Educate and test employees’ ethical knowledge
• Systems for communicating/Investigating wrongdoing
• Ethical culture and ethical leadership

Question 20

What are the four selves of the self concept model?

Answer 20

1. Social self
2. Self-enhancement
3. Self - Verification
4. Self - Evaluation

Question 21

What are some benefits of mindfulness?

Answer 21

1. Dampens negative emotions
2. Generates positive emotions
3. Improves emotional regulation
4. Manages stress

Question 22

What are some downsides to surface acting that could occur?

Answer 22

• Burnout
• Diminished service quality
• Perceived inauthenticity

Question 23

What are some benefits of high self-esteem?

Answer 23

1. Less influenced by others
2. More persistent
3. More logical thinking