Organizational behaviour - Chapter 11

Question 1

is a process in which one party perceives that its interests are being opposed or negatively affected by another party

Answer 1

conflict

Question 2

what are some negative consequences of workplace conflict?

Answer 2

Wastes productive time
Less information sharing
Higher stress, dissatisfaction, and turnover
Increases organizational politics
Wastes resources
Weakens team coehsion (conflict among team members)

Question 3

What are some positive consequencs of workplace conflict?

Answer 3

Better decision making
Tests logic of arguments
Questions assumptions
More responsive to changing environment
Stronger team cohesion

Question 4

when people focus their disucssion around the issue while showing respect for people with other points of view

Answer 4

Task conflict (Constructive conflict)

Question 5

focuses on interpersonal differences between or among the adversaries

Answer 5

relationship conflict

Question 6

what are the three factors that minimize the level of relationshp conflict during task conflict episodes?

Answer 6

Emotional intelligence and emotional stability
Cohesive team
Supportive team norms

Question 7

what are some sources of conflict?

Answer 7

incompatible goals
differentiation
interdependence
scarce resources
ambiguous rules
poor communication

Question 8

what are the conflict handling styles?

Answer 8

Problem solving
Forcing
Avoiding
Yielding
Compromising

Question 9

this style is used when people believe the resources at stake are expandable rather than fixed if the parties work together to find a creative solution

Answer 9

win-win orientation

Question 10

belief that parties are drawing from a fixed pie, so the more one partiy receives the less the other party will receieve

Answer 10

win-lose orientation

Question 11

goals that the conflicting employees or departments value and whose attainment requires the joint resources and effort of those parties

Answer 11

Subordinate goals

Question 12

what are three ways to reduce interedpence among employees and work units?

Answer 12

Create buffers
Use integrators
combine jobs

Question 13

is any attempt by a realitively neutral person to help the parties resolve their differences

Answer 13

third-party conflict resolution

Question 14

what are the fourmain third party dispute resolution activities?

Answer 14

Arbitration
Inquisition
Mediation
Mediation-Arbitration

Question 15

when the goals of two or more people run in completely opposite directions

Answer 15

distributive situation

Question 16

when parties’ goals are linked so that one person’s goal achievement helps others to achieve their goals, it is a mutual gain situation

Answer 16

Integrative situation

Question 17

to determine whether the opponents offers are favourable, negotiators need to understand what outcome they might achieve through some other means (such as negotiation with someone else)

Answer 17

Best Alternative to a negotiated agreement (BATNA)