Session 3 Quiz

Question 1

What are five responsibilities in the role of the facilitator in a staff meeting?

Answer 1

1. Starting and ending the meeting on time (max 45 minutes)
2. Controlling topics
3. Preventing negativity from overcoming the team
4. Prioritizing topics
5. Tactfully preventing a team member from dominating the meeting.

Question 2

It is vital that staff meetings stay on track, and _______can help facilitate this?

Answer 2

Agendas

Question 3

List five of the seven ways to engage employees during a staff meeting?

Answer 3

1. Using visual aids
2. Tasteful appropriate humor
   3.Publicly praise work well done and celebrate successes
3. Do not allow meetings to turn into gripe sessions
4. Share important information, changes and progress towards goals so that people want to be at the meeting and not miss out on the announcements
5. Request/require team members to present topics
6. Learning games or ice breaker exercises

Question 4

What details should be included in meeting minutes?

Answer 4

1. Record decisions and assignments
2. Designate responsible parties
3. Record the deadline agreed upon during the meeting
4. Who was present
5. What topics, if any, will be revisited at the next meeting.

Question 5

What is the best way to end a staff meeting?

Answer 5

On a positive note

Question 6

List four of the six elements that should be included in an employee performance review.

Answer 6

1. Conversation about mission, vision, and values of the practice
2. Clarity about goals and direction
3. Addressing team member accomplishments
4. Address concerns over policy and procedures
5. Address potential conflict with team members or management
6. Address any lapses in standards or judgement (many times these conversations should happen in the moment and not wait for a performance review).

Question 7

Employee performance reviews should be developed from ________

Answer 7

Job Description

Question 8

What renders an employee performance review useless?

Answer 8

Lack of clear performance expectations in the job description because without them team members cannot be he held accountable.

Question 9

What are the three most common types of employee performance reviews?

Answer 9

1. 360 Peer Review
2. Self-Review
3. Job Satisfaction Survey

Question 10

What are the four disciplines necessary for an effective employee review?

Answer 10

1. Hold all employees accountable for their local performance outcomes.
2. Teach all employees to identify, deploy and develop their strengths.
3. Align all performance appraisals and review systems around identifying, deploying and developing employee strengths.
4. Design and build each role to create world class performers in the role.

Question 11

The most successful employee performance review programs typically combine what four elements?

Answer 11

1. Regular informal feedback from supervisors.
2. Performance goals that are set by the employee and the supervisor.
3. Action plans to address performance or disciplinary problems.
4. Formal reviews that document the “Big Picture”

Question 12

List five of the nine potential pitfalls regarding employee reviews.

Answer 12

1. Spending more time on performance review than performance planning. More time should be spent preventing performance problems.
2. Be careful comparing employees
3. Forgetting the review is about performance and not blame.
4. Stopping reviews when pay is no longer tied to the reviews.
5. Believing the manager is in a position to accurately assess team members
6. Cancelling or postponing reviews.
7. Measuring the trivial.
8. Surprising a team member during the review
9. Thinking all employees and all jobs should be assessed the same way.

Question 13

A practice without conflicts could indicate what type of practice dynamic, and what are potential negative side effects of those dynamics?

Answer 13

A. Staff members may be afraid to speak up. The practice culture is one where team members are trained to do what they are told. The team all thinks so much alike that there is little creative tension to promote innovation or change.
B. This type of environment can sap the team’s enthusiasm and initiative. It can also encourage passive resistance because open conflict and difference of opinions isn’t tolerated.

Question 14

What are the potential risks of delaying a discussion once and issue is known?

Answer 14

A. My result in additional conflict
B. May be interpreted that management is not interested in the problem

Question 15

What is the four step method for successful intervention regarding conflict management?

Answer 15

1. Confront The Behavior: Call the 2 employees into your office (if 2 departments, call in the supervisors), explain that their behavior isn’t acceptable and that you expect them to turn it around.
2. Talk it out-explain that they are professionals and you expect them to listen to one another and work out a solution. Parties take turns talking and listening without interrupting, which should begin to discover solutions.
3. Hold Team Members Accountable For Solutions- once they have heard each other out, tell them you have confidence in them to find a solution, and give them 1 or 2 days and meet again to hear their solution.
4. Follow-up and feedback-hold short, weekly check-ins where you ask each team member in front of the other how things are going. Gradually phase out the meetings as the conflict resolves, and compliment them when you see evidence of cooperation.

Question 16

Define At-Will Employment

Answer 16

a. Form of employment in which the employee is serving the employer at the will of both parties. This allows the employer to terminate its employees with or without cause.

Question 17

Define the ideal witness to a termination

Answer 17

a. The same gender, and in a supervisory position, not a direct peer of the employee being terminated.

Question 18

What is the suggested protocol for an employee who is performing poorly due to a short term personal life stressor?

Answer 18

b. They should be advised that it is unsatisfactory, and that if not for these problems, they would be terminated, but will be given the opportunity to improve once the short-term problems are resolved. Re-evaluate at that time

Question 19

Name 4 express exceptions to At-Will employment

Answer 19

a. Collective bargaining agreements
b. Specific contracts that indicate a specific length of employment
c. Dismissals based on race, sex, color, national origin, or religion, prohibited by Title VII of The Civil Rights Act.
d. Dismissal because of pregnancy, prohibited by the Pregnancy Discrimination Act.
e. Dismissal based on age if over 40, prohibited by the Age Discrimination in Employment Act.
f. Dismissals because an employee refuses to work in a workplace they consider unsafe, or because they have exercised their rights under the Occupational Safety and Health Act.
g. Dismissal due to bankruptcy, prohibited by the Bankruptcy Reform Act
h. Dismissal because of service on a federal jury, prohibited by federal law.

Question 20

True or False-Staff meetings are a good way to create team bonding and introduce new policies or products, but they rarely show a financial return on investment

Answer 20

False, Well done staff meetings raise practice benchmarks, thereby providing for total quality management, increased profits and improved compliance with staff recommendations and client acceptance.

Question 21

What are some ways to engage team members at a staff meeting? (multiple choice)
a. Publicly praise work well done and celebrate successes
b. Do not allow meetings to turn into gripe sessions
c. Share important information, changes and progress towards goals so that people want to be at the meeting and not miss out on the announcements
d. learning games or ice breaker exercises

Answer 21

all of the above

Question 22

Training meetings should be 20-40 minutes long for attendees to remain engaged.
True or False

Answer 22

False (look up answer)

Question 23

Employee Performance Reviews should include (multiple answers)
a. Conversations about wage and compensation structure
b. Clarity about goals and direction
c. Addressing team member accomplishments
d. Address concerns over policy and procedures

Answer 23

All should be included except A.

Question 24

Which element below is not included in the ABCDEF Formula?
a. Accountability
b. Decision Confirmed
c. Consequences

Answer 24

a. Accountability

The A in the formula stands for Awareness

Question 25

Avoidance of the other person(s), personal attacks, hurtful gossip, barbed humor and lack of cooperation are all potential symptoms of what dynamic within a practice?
a. Vague guidelines/policies regarding conflict resolution
b. Symptoms of conflict within the practice
c. Lack of accountability

Answer 25

b. Symptoms of conflict within the practice

Question 26

What are the top 3 that cause conflict in the workplace environment?
a. Gossip, lack of training, lack of communication
b. Lack of diversity, lack of training, lack of accountability
c. Lack of communication, lack of training, lack of accountability

Answer 26

a. Gossip, lack of training, clack of communication

Question 27

After meeting with two team members who are experiencing conflict and you have told them that you have confidence in them to find a solution, how much time do you give them before you meet again to hear their solution?
a. One week
b. One to Two days
c. BY the end of the day

Answer 27

b. One to Two days

Question 28

In what time of employment relationship can an employee only be disciplined or terminated for a sufficient reason (some examples are misconduct, negligence or theft)
a. Justified action
b. Just Grounds
c. Just Cause

Answer 28

C. Just Cause

Question 29

Do not misrepresent the qualifications or character of a former employee if you have knowledge of that employee’s propensity for violence, or illegal behavior in order to avoid liability claims of_____.
a. Negligent referral
b. Derelict referral
f. Adverse referral

Answer 29

A. Negligent Referral

Question 30

An employment contract that details a specific length of employment is an exception to At Will employment True or False?

Answer 30

True